We are currently looking for a COO (m/f/d) to lead our End-to-End delivery of a great experience for our partners’ customers, managing growth and complexity and leading our highly skilled and motivated teams.

The role awaiting you:

• You are part of the Senior Management team which carries the strategic responsibility for Friendsurance.
• Your mission is to ensure that the B2B2C partnerships we have won are executed and grown in a scalable fashion, leading to a great end-to-end experience for customers.
• You objectify and constantly improve this experience by rigid analysis and detailed improvement based on the data delivered from each partnership.
• To make this possible, you are directly responsible for the Partner Success Management, CRM & User Research, Support & Back Office teams, in total ~ 30 people and growing.
• All of these teams are led by experienced Head of departments, technically and strategically able to develop and lead their area.
• You also work closely with our Product and Tech teams, ensuring agile processes and cross departmental teamwork, which makes us an organizational role model to partners. You form strong relationships with the CTO and CSO in order to identify valuable business opportunities fueled by both technology or market developments.
• You are aware of the power of culture. You peer with our People & Organization team to ensure that team members have the environment and preconditions to thrive and perform at their best.

Why you fit with this role

• Your background:
  • You have a university degree in business or technical business.
  • You have a strong leadership track record in operations, customer/partner success or a similar process-focussed unit in a tech/agile company, preferably in the fintech or insurtech space
  • Fluent language skills in English and German
• Your mentality and personality:
  • Although you have had business roles, you love working with technology. Technical leaders and team members respect you because you show understanding and interest for the potential where technology and business processes meet.
  • Numbers and quantification comes easy to you. You like to work with data to continuously identify improvement opportunities.
  • You embody agile leadership and create a highly motivated environment where you and your teams never stop developing soft and hard skills whilst achieving high performance on well-established goals.
  • You are a great communicator and bring tons of energy and a good mood with you to work. Working with driven people, sharing a laugh and reaching goals together with others makes you happy.
  • When you read our culture deck, this fits with your beliefs in what releases an organisation’s potential. Still you always look for how to improve a culture further and aim to be a role model.
  • You are able to balance out your ambitions with a humble attitude towards the effort of others, and know that victories are team victories and seldom a result of solo efforts.
  • You keep yourself updated on developments and trends in your area of expertise.
  • You have a genuine interest in creating impactful scaleable digital insurance solutions and processes for B2B2C end customers

Why working with us is the right decision for you 

• Be part of a pioneering team fearless of change
• Shape and shake insurance and banking, two of the biggest industries in the world, with cutting-edge technology and customer-centric innovation
• Go to work in a team where high level of qualifications and soft skills are equally cherished
• Work in an agile mentality and feel the trust in your skills
• Move forward with cutting edge technologies
• Go home with attractive salary and perspectives

Sounds good?

Then apply now with our online application form (indicating your earliest possible start date) and start your new job soon! We are looking forward to having you soon!

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ONLINE BEWERBEN

We are looking for a Head of Data (m/f/d)

This is a full time position, working as part of a strong and growing Data Team on site in Berlin. Data is the true core of our insurance business model and thus one of the most significant factors for the future success of Friendsurance.

Your Tasks & Responsibility

• Define and implement our company-wide data strategy by defining solutions which fulfill our strategic and operational needs
• Make Friendsurance an even more data-driven organization
• Maintain and develop all data topics in the company including Data Analytics, Data Engineering and Data Science
• Define and implement the processes around Data Governance and Data Quality
• Understand key drivers of business performance and support important strategic projects for Product, Marketing, CRM and other departments from data and technology perspectives
• Define and develop joint OKRs and help to successfully achieve them
• Provide technical data solutions to further grow the business
• Engage with leaders across the company to deliver outstanding products to satisfy the needs of our internal and external customers
• Establish, improve and support agile processes
• Build, lead, inspire and develop a growing Data Team in Friendsurance
• Invest time in personal development of your team members and help them grow
• You will be reporting directly to the CTO

Your profile

• 5+ years of experience in data leadership role (with team sizes of 5+ members)
• 3+ years of hands-on implementation experience in the field of data engineering or data science, preferably having delivered data solutions end to end
• Up to date knowledge about current Data, ML and Analytics tools and their applications
• Entrepreneurial mindset and hands-on capabilities in creating products with a great user experience. You can define, develop and advocate a data product roadmap, have a progressive approach and the ability to introduce and inspire change
• Deep understanding of the requirements of key data stakeholders and ability to translate it to an actionable plan for data scientists, data engineers or data analysts
• Commitment to Data Engineering and Business Intelligence best practices
• Strong analytical skills with an ability to sense and develop new business opportunities
• Track record of excellent communication and collaboration skills in an international environment. The ability to inform, convince and persuade a range of cross functional stakeholders, also on executive level, in both verbal and written form
• Highly professional leadership skills and high level of commitment
• Highly proficient with SQL, Python
• Experience with AWS (Kinesis, Sagemaker and other) technologies, MSSQL (MS SQL DB, SSIS, SSAS, SSRS) stack; and other data related tooling landscape (e.g. Databricks, Tableau, Snowplow, Segment, Looker and other) is a big plus
• Experience in web and app tracking (e.g. Google Analytics, Matomo, Adjust) is a plus
• Experience with Fintech or Insurtech is a big plus
• Fluent in English, German is preferrable

Our Offer

• Be part of a pioneering team fearless of change
• Go to work in a team where high level of qualifications and soft skills are equally cherished
• Work in an agile environment
• Experience flexibility when you need it
• Have your personal development plan
• Move forward with cutting edge innovative technologies
• Go home with attractive salary and perspectives
• Work in a fast-moving team that feels like family

For further questions, please contact Clara Kiani at jobs@friendsurance.de. We are looking forward to your application!

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ONLINE BEWERBEN

We are looking for a Data Team Lead (m/f/d)

This is a full time position, working as part of a strong and growing Data Team on site in Berlin. Data is the true core of our insurance business model and thus one of the most significant factors for the future success of Friendsurance.

Your Tasks & Responsibility

• Help to define and implement our company-wide data strategy by defining solutions which fulfill our strategic and operational needs
• Make Friendsurance even more data-driven organization
• Maintain, develop and support all data topics in the company including Data Analytics, Data Engineering and Data Science
• Establish, improve and support agile processes
• Define and implement the processes around Data Governance and Data Quality
• Support important strategic projects for Product, Marketing, CRM and other departments from data and technology perspectives
• Build, lead, inspire and develop growing Data Team in Friendsurance
• Provide hands-on technical data solutions to farther growing the business
• Invest time in personal development of your team members and help them grow
• You will be reporting directly to CTO

Your profile

• 3+ years of experience in a data leadership role (team sizes of 3+ members)
• 3+ years of hands-on implementation experience in the field of data engineering or data science, preferably having delivered data solutions end to end
• Up to date knowledge about current Data, ML and Analytics tools and their applications
• Hands-on capabilities in creating products with a great user experience. You can define, develop and advocate a data product roadmap, have a progressive approach and the ability to introduce and inspire change
• Deep understanding of the requirements of key data stakeholders and ability to translate it to an actionable plan for data scientists, data engineers or data analysts
• Commitment to Data Engineering and Business Intelligence best practices
• Strong analytical skills with an ability to sense and develop new business opportunities
• Track record of excellent communication and collaboration skills in an international environment.
• Highly professional leadership skills and high level of commitment
• Experience with AWS (Kinesis, Sagemaker and other) technologies, MSSQL (MS SQL DB, SSIS, SSAS, SSRS) stack; and other data related tooling landscape(e.g. Databricks, Tableau, Snowplow, Segment, Looker and other) is a big plus
• Experience in web and app tracking (e.g. Google Analytics, Matomo, Adjust)
• Highly proficient with SQL, Python
• Experience with Fintech or Insurtech is a big plus
• Fluent in English, German is preferrable

Our Offer

• Be part of a pioneering team fearless of change
• Go to work in a team where high level of qualifications and soft skills are equally cherished
• Work in an agile environment
• Experience flexibility when you need it
• Have your personal development plan
• Move forward with cutting edge innovative technologies
• Go home with attractive salary and perspectives
• Work in a fast-moving team that feels like family

For further questions, please contact Clara Kiani at jobs@friendsurance.de. We are looking forward to your application!

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ONLINE BEWERBEN

Friendsurance sucht ab sofort eine(n) Senior Product Owner (m/w/d)

Deine Mission

In der Rolle des Product Owners bist du die zentrale Anlaufstelle und treibende Kraft für die Themen und Prioritäten deines Teams.

Um die Erfahrung unserer Nutzer so reibungslos wie möglich zu gestalten, trefft ihr gemeinsam Maßnahmen, mit denen ihr den Austausch von Daten mit Versicherungsunternehmen und Dienstleistern nachhaltig verbessert.

Dein Arbeitsstil

• Du hast praktische Erfahrungen in der Planung, Koordination und Abstimmung der Integration von Drittsystemen. Dabei vermagst du es sowohl die fachlichen als auch die technischen Anforderungen im Blick zu haben. Bei den Details zur technischen Umsetzung hast du aber volles Vertrauen in dein Team.
• Ansprechpartnern innerhalb und außerhalb des Unternehmens begegnest du mit Offenheit und bist ein geschätzter und kommunikativer Gesprächspartner. Dabei denkst du zuerst daran, was wir gemeinsam als Team erreichen können und nicht an Abteilungsgrenzen.
• Entscheidungen triffst du anhand von qualitativen Beobachtungen, quantitativen Auswertungen, dem Aufwand für die Umsetzung und nicht zuletzt dem Wert für unsere Kunden und für unser Unternehmen. Dabei schaust lieber einmal mehr über den Tellerrand hinaus als dich in den Details der Erbsensuppe zu verlieren.
• Du verstehst es komplexe Probleme zu knacken, indem du Daten und Abläufe so strukturierst, dass sie für alle Beteiligten gut verständlich sind.
• Du hast im Laufe deiner mehrjährigen Berufserfahrung bewiesen, dass du technische und prozessuale Restriktionen sehr gut verstehst. In kleinen Schritten näherst du dich dem großen Ziel auf strukturierte Art und Weise. In der Kommunikation mit dem IT-Team bist du sehr präzise. Für komplexe Herausforderungen findet ihr gemeinsam eine pragmatische, wie auch überzeugende Lösung.
• Kenntnisse im Bereich Versicherungen und Finanzen sind von Vorteil, aber keine Voraussetzung.
• Du sprichst fließend Englisch und sehr gut Deutsch.

Was wir bieten

• Komm in ein Team von Pionieren, die keine Angst vor Veränderung haben
• Arbeite in einer Kultur, in der Soft Skills genau so hoch geschätzt werden wie technisches Fachwissen
• Lebe Agilität
• Erlebe Flexibilität, wann und wo du sie brauchst
• Realisiere deinen persönlichen Entwicklungsplan
• Sei Vorreiter mit cutting-edge innovativen Technologien
• Gehe abends mit einem attraktiven Gehalt und vielversprechenden Perspektiven nach Hause
• Sei Teil eines Teams, das sich wie eine Familie anfühlt

Wir freuen uns auf deine aussagekräftige Online-Bewerbung unter Angabe deines frühestmöglichen Einstiegtermins und deinen Gehaltsvorstellungen. Rückfragen beantwortet dir Eirill Eckbo gerne unter jobs@friendsurance.de

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ONLINE BEWERBEN

We are looking for an experienced Senior Software Engineer – Ruby (m/f/d), who is not only confident dealing with industry adopted technologies and Software Design approaches, but able to look into emerging technologies and architecture patterns. The main focus of this role is Ruby development, but Java will also be part of your day. This is a full time job with significant responsibility, joining us in our office in Berlin.

Our Technologies, Tools, and Processes

• Ruby on Rails
• Java, Spring, Hibernate
• PostgreSQL
• TypeScript, ReactJS, Redux, SASS
• Testing: Selenium, Serenity, JUnit, Mockito, Jest, Mocha
• Build and Deploy: Jenkins, git, npm, Maven, RubyGems, Docker
• Infrastructure: AWS, CloudFormation, Terraform, Apache, Tomcat, Microservices, K8s
• Agile Process: Kanban, Scrum, standups, grooming, retrospectives, demos

Your Tasks & Responsibility

• You are a key member in one of the cross-functional technical teams responsible for Friendsurance’s main product developments on our platform or with partners. Your shared team goal is always to develop high quality code and build great products which satisfy customer demands
• It is important for you to design and build highly scalable systems keeping in mind redundancy, performance and availability
• Reviewing test cases, designs, and code developed by other team members is part of your day
• In your role you work closely not only with your fellow team members including the product owner and other technical teams, but also the business development and strategic project team

Your profile

• You take pride in your deep knowledge within the technologies, tools and processes mentioned above – in particular Ruby on Rails and Java
• People praise you for your knowledge of relational data models and cloud based architectures
• QA is for you a team responsibility and are confident in your code because you write automated tests
• Sharing knowledge within the team is a pleasure for you
• You are an experienced agile product development practitioner
• Working in English has been part of your work since years

Our Offer

• Be part of a pioneering team fearless of change
• Go to work in a place where high level of qualifications and soft skills are equally cherished
• Work in an agile environment
• Experience flexibility when you need it
• Have your personal development plan
• Move forward with cutting edge innovative technologies
• Go home with attractive salary and perspectives
• Work in a fast-moving team that feels like family

For further questions, please contact Manuel Diez Gaspard at jobs@friendsurance.de. We are looking forward to your application!

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ONLINE BEWERBEN

Werde Teil unseres lösungsorientierten Teams im Back Office und damit ein wichtiger Ansprechpartner unserer Kunden! Unser Kundenservice hat für uns eine zentrale Rolle und Bedeutung und für dessen hohe Qualität wurden wir sogar mit dem Deutschen Service-Preis 2018 ausgezeichnet.

Sei Teil unserer Erfolgsstory und hilf uns, unsere Kunden noch zufriedener zu machen!

Deine Aufgaben

• Du bist service- und lösungsorientiert und stehst unseren Kunden auch bei schwierigen Fällen mit Rat & Tat zur Seite
• Sei kommunikativ und hilfreich: Du betreust unsere Kunden und Interessenten überwiegend per E-Mail, beantwortest Fragen und löst ihre Anliegen
• Du telefonierst mit Versicherungsunternehmen und unseren Vertragspartnern, um Kundenanliegen schnell und effizient zu lösen
• Als Teil unseres Teams kümmerst du dich um die elektronische Datenverarbeitung
• Dies umfasst die Bearbeitung von Vertragsänderungen, Stammdatenänderungen, Kündigungen und die allgemeine Vertragspflege, sowie den Umgang mit verschiedenen Maklerportalen
• Du bearbeitest den Posteingang und eingehende E-Mail-Anfragen und antwortest unseren Kunden sicher und kompetent
• Keine Sorge, den Umgang mit Versicherungsdokumenten und -Portalen vermitteln wir dir in Trainings vor Ort

Dein Profil

• Du weißt, was Kunden wollen: Du hast eine ausgeprägte Service- und Kundenorientierung
• Idealerweise hast du schon Erfahrung im Backoffice Bereich gesammelt, was aber kein Muss ist
• Du hast sichere Kommunikations- und Ausdrucksfähigkeit in Wort und Schrift
• Du liebst es im Team zu arbeiten
• Du sprichst fließend Deutsch und verstehst auch Englisch
• Du möchtest dich weiterentwickeln: Im Job werden wir dein Versicherungswissen aufbauen – so kannst du dich professionell und persönlich weiterentwickeln
• Du bist du selbst: Überzeuge uns als Persönlichkeit

Wir bieten dir:

• Sei Teil unseres Teams von Pionieren, das sich nicht vor Veränderungen fürchtet
• Genieße die Arbeit in einem Team, in dem hohe Fachkenntnisse und Soft Skills gleichermaßen geschätzt werden
• Flexible Arbeitszeiten (kein Wochenende)
• Tolle Kollegen und eine motivierende Arbeitsatmosphäre, in der auch der Spaß nicht zu kurz kommt
• Flache Hierarchien und immer ein offenes Ohr
• Profitiere von Flexibilität, wenn du sie benötigst, und entwickle dich anhand deines persönlichen Entwicklungsplans und durch interne Kurse weiter
• Regelmäßige Team-Events, frisches Obst, Müsli und Getränke
• Finde einen Ausgleich zur Arbeit bei unserem Sportprogramm (Rückentraining und Yoga)
• Erfreue dich zum Feierabend an einem attraktiven Festgehalt und spannenden Karriereperspektiven

Klingt gut? Dann bewirb dich jetzt mit deiner aussagekräftigen Online-Bewerbung (unter Angabe deines frühestmöglichen Einstiegstermins) und beginne schon bald deinen neuen Traumjob! Wir freuen uns auf dich!

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ONLINE BEWERBEN

We are looking for a Partner Success Manager (m/f/d), who in this role brings not only the external and internal worlds together, but secures the best product for the customer.

Your mission and responsibilities

In your role you are driving the partnership to success from the earliest phase in defining the partnership to the continuous optimisation and further development of an existing partner product. In our large-scale B2B2C partnerships with Blue Chip companies, it’s your role to make sure everybody is set on the same goal and working towards delivering it in a focused fashion.

Key aspects of the role include:

• Distill a common vision, focus and roadmap together with the partner stakeholders and product owner(s) and help achieve joint goals of each partnership
• Build and cultivate a close relationship with the key counterparts in our partner’s organization
• Deeply analyze the metrics that are produced by the live cooperation and derive priorities & actions together with product owners, process owner and our partners to drive pragmatic solutions
• Commercially develop existing partnerships, allocate and report on budgets, create forecasts
• Help onboard and coach new team members to the existing cooperation

Your background and profile

• You have hands-on experience in agile project / product management / partner success management or similar roles for digital products
• You bring a high level of understanding for complex requirements and processes as well as a high degree of structure and organization
• You are a good listener, love interacting with people and have excellent communication skills and know your way around stakeholder management
• You have strong conceptual and analytical skills and a keen perception
• Independent, results-oriented and pragmatic work are in your skill set: You get stuff done.
• You are open, learn fast and are happy to take responsibility quickly
• When you read our culture deck it represents the way you want to work with others
• You speak German and English fluently

Our Offer

• Be part of a pioneering team fearless of change
• Go to work in a place where high level of qualifications and soft skills are equally cherished
• Work in an agile environment
• Experience flexibility when you need it
• Have your personal development plan
• Move forward with cutting edge innovative technologies
• Go home with attractive salary and perspectives
• Work in a fast-moving team that feels like family

Sounds good?

Then apply now with our online application form (indicating your earliest possible start date) and start your new job soon! We are looking forward to having you soon!

Bitte beachtet unsere Datenschutzbestimmungen.

ONLINE BEWERBEN