WORK WITH US Join Friendsurance Today Open Positions

OUR VISION & MISSION

Vision

We believe that dealing with insurance should bring a smile to your face.

Mission

We build the best digital insurance platform to make you feel at home.

Culture Deck

Our company values and philosophy integrated in the day-to-day office life.
Get to know more!

Slide Background Janis Meyer-Plath CO-FOUNDER,
HEAD OF MARKETING & SALES
We bring agile approach into our big partnerships and question the established ways of working
Slide Background Tim Kunde CO-FOUNDER,
MANAGING DIRECTOR
As friendsurance developed, our vision developed
Slide Background Dmitry Kharchenko CTO,
CDO
We are a strong team of engineers who are obsessed about technology and customers.
Slide Background


Lisa Hütteroth HEAD OF CRM To deliver a high quality experience you need a lot of passion for details

WHAT BRINGS BREAD TO OUR TABLE

In 2010, a few friends came together with an idea to disrupt the insurance industry. Friendsurance offers a series of innovative digital insurance solutions with the aim of making insurance more customer-friendly.

Digital Broker with Claims-Free Bonus

As an independent digital insurance broker, the company serves nearly 150,000 customers and works together with 175 insurance companies.

Digital Managing General Agent

We've been granted the authority of being a managing general agent - the basis for scaling with large partners. We operate in Germany in the B2C and B2B2C sector.

Digital Bancassurance

As Friendsurance Business, the company pioneers another mission: the digitisation of insurance services for banks or insurance companies and their customers.

108

Team Members

27

Nationalities

11

Years together

THINGS THAT MATTER TO BOTH OF US

Wellbeing

Your brightest thoughts, your team skills and your drive. All the things a team needs from you are only there when you do well as a person. We aim to be a positive force, regardless of challenge, personal or at work.

Development

 Our Personal Development and Pioneer programs are designed to make development a natural part of your week. We don’t want you to be part of the market statistics of people leaving work due to lack of growth.

Company Growth

Growth is not a solo act, the environment you work in massively influences your personal growth. Throughout our soon to be 10 years there are constantly doors opened, which we months earlier did not know of.

25

Recently booked trainings

11

Stylish meeting rooms

6

Tech teams

OUR POINT OF VIEW

Meet The Tech Pioneers From Our Friendsurance IT-Team

Who are the faces behind Friendsurance's tech platform and innovations? Get to know the members of our IT team. Dive into their daily work, assignments and challenges in a series of interviews.

What An Anniversary - We Are On The Market For 11 Years! 

After 11 years, it is fair to say that Friendsurance has already triggered a number of changes and developments in insurance. And yet, there is still so much to be done - reflects Tim Kunde, Co-Founder of Friendsurance.

FS_J_news_home_office

Increased Remote Work Is Increased Productivity

Adapting to the new normal, is one of the exercises all companies are working on these days. Are your decisions fact driven? Here are some insights to what we found out and which model we will now test.

FS_J_news_first_day

How Does a First Day With Us Actually Looks Like

We have tried to capture the essence of how it is to go to work in Berlin as a new city and feeling Vorfreude turn into Freude. Don't know yet what Vorfreude or Freude means? Look it up!

Slide Background Diversity -
difficulty or empowerment?
Frontend Engineer
The first day I landed in Berlin I noticed the multicultural atmosphere of the city
Imen Ben Arbi
Slide Background Company fit -
a win win?
Head of Digital Bancassurance Two worlds come together - one world is the company and the other world is me Sebastian Langrehr
Slide Background Language barrier -
is it real or in your mind?
IT Support Lead Learning the language at the same time as settling into a new company in a new country felt daunting, but I needed not to have worried Janine Caddick
Slide Background Work-life balance -
what is worth your time?
Team lead / Senior Software Engineer Kids have an effect on you - your work life balance becomes even more important. But some things stay equally important, for new reasons
Arsen Hakobyan

OPEN POSITIONS

We are looking for an Engineering Manager (m/f/d) to join our growing technology team.

In this position you will lead two to three cross functional product teams and report directly to our CTO/CDO. This is a full-time position of significant responsibility where you will provide technical direction, coaching and ongoing leadership for your teams on site in Berlin and remotely.

Your Tasks & Responsibilities

  • You are an active part of the Technology Leadership team setting the technical direction, encouraging the team to innovate and invent
  • You lead several Team Leads as your direct reporting line towards success of their agile squads
  • You work together with our Product Management Team translating product and business vision into technical language
  • You remove obstacles, connect people, align with stakeholders, lead your team by example and measure the health of your teams
  • You are the focal point of contact for some of our external partners and providers – e.g. Penetration testing providers, AWS, Banks, Insurance Companies
  • You assure the best engineering quality, design principles and best practices are followed and considered – e.g. Clean Code, SOLID
  • You build and grow your engineering teams by driving the entire hiring process, coaching and mentoring
  • You are a key member of our technical guilds, including architecture guild, which is the place where professional assessments and approvals of new architectures are made

You Profile

  • You have been leading a cross functional team as Engineering manager at least for 3 years
  • You are an experienced software engineer for 5+ years developing high performance, stable, and scalable software
  • You can lead development from initial concept through production and understand technological concepts, as well as be hands on on some topics when needed
  • Your engineering experience is based specially on backend and infrastructure technologies – Java and AWS
  • You love to work with people as well as technology and know that mentoring, motivating and inspiring people creates an engaged, fun, and productive team
  • You truly believe in and are a master of agile methodologies
  • You recognize and promote the importance of having a good monitoring and alerting system
  • You highly value quality of software and believe on test automation
  • You have a strong capability and knowledge of designing, discussing and reviewing multiple types of architectures – e.g. microservices, serverless, event-driven
  • You like to share knowledge with others
  • You know how to assess and implement security measurements in the systems
  • Experience on frontend technologies is a plus
  • You are familiar and have experience with majority of our technological stack

Our Technologies, Tools, and Processes

  • Back End: Java, Spring, Hibernate, PostgreSQL
  • Front End: TypeScript, ReactJS, Redux, SASS
  • Testing: Selenium, Serenity, JUnit, Mockito, Jest, Mocha
  • Build and Deploy: Jenkins, Git, npm, Maven
  • Infrastructure: AWS, Terraform, CloudFormation, EKS, MSK, Istio
  • Agile Methodologies: Scrum, Kanban

Our Offer

  • Work with a team of Pioneers that is not afraid of change and constantly pushes the boundaries of digitization in the insurance industry – but also knows how to have fun!
  • Experience full flexibility by working when it suits you (flexible working hours) and where it suits you (work from anywhere)
  • Never stop growing thanks to your personal development budget, continuous feedback and yearly career development talks
  • Enjoy countless more benefits like free German classes, free sports classes, a whole bunch of team events and many more
  • We provide visa & relocation support
  • Join us and find out for yourself why we are rated 4.3/5 on Kununu and 4.6/5 on Glassdoor

We are looking forward to your application!

Bitte beachtet unsere Datenschutzbestimmungen.


ONLINE BEWERBEN

We are looking for an experienced Engineering Team Lead (m/f/d) to lead one of our cross functional technical teams. 

You are not only an expert in current and emerging backend Java technologies, but you also take pride in leading a team to exceed your shared expectations.

This is a full-time job position and you will join our growing team on-site in Berlin and remotely.

Your Tasks & Responsibility

  • As Engineering Team Lead you will lead one of our cross-functional Tech teams, each consisting of Backend, Frontend, Quality Assurance and Site Reliability Engineers, and focus on a specific mission regarding our platform or one of our partner projects.
  • You will also work closely with the Product Owner for your team to align Technology and Product vision and to plan, execute and release complex technical features.
  • You will drive forward and be a role model of agile methodologies. Our SCRUM Masters will support you and your team on this journey.
  • You build and grow your engineering team by driving internal and external hiring and coaching and developing your experienced team members.
  • You participate in daily and weekly agile rituals including standups, backlog grooming, and retrospectives.
  • You don’t mind rolling up your sleeves and crafting amazing code yourself.
  • You will work closely with the Technology Leadership team that sets the technical direction to encourage the team to innovate and invent and to implement engineering best practices.

Your profile

  • You have at least five years experience in software engineering and two years experience leading engineering teams, both with a strong track record of delivering projects.
  • Team members describe you as a highly technical, hands-on coder and effective people manager with great communication and collaboration skills.
  • You take pride in your deep knowledge within the technologies, tools and processes mentioned above – in particular Java, Spring and AWS.
  • There is confidence in your code because you write tests.
  • You have a passion for automation of tests, builds and deployments.
  • You have experience and feel comfortable working in English.

Our Technologies, Tools, and Processes

  • Backend: Java, Spring / Spring Boot, Hibernate, PostgreSQL
  • Frontend: TypeScript, ReactJS, Redux
  • Testing: Selenium, Serenity, JUnit, Mockito, Jest, Mocha
  • Build and Deploy: Jenkins, git, Maven, npm
  • Infrastructure: AWS, CloudFormation, Terraform, K8s (EKS), PostgreSQL (EKS), Kafka (MSK), Apache, Tomcat, Istio, Docker, Prometheus
  • Agile Process: Scrum, standups, grooming, retrospectives, demos

Our Offer

  • Work with a team of Pioneers that is not afraid of change and constantly pushes the boundaries of digitization in the insurance industry – but also knows how to have fun!
  • Experience full flexibility by working when it suits you (flexible working hours) and where it suits you (work from anywhere).
  • Never stop growing thanks to your personal development budget, continuous feedback and yearly career development talks.
  • Enjoy countless more benefits like free German classes, free sports classes, a whole bunch of team events and many more.
  • We provide visa & relocation support.
  • Join us and find out for yourself why we are rated 4.3/5 on Kununu and 4.6/5 on Glassdoor.

We are looking forward to your application!

Bitte beachtet unsere Datenschutzbestimmungen.


ONLINE BEWERBEN

We are looking for a Head of Data (m/f/d)

This is a full time position, working as part of a strong and growing Data Team on site in Berlin. Data is the true core of our insurance business model and thus one of the most significant factors for the future success of Friendsurance.

Your Tasks & Responsibilities

  • Define and implement our company-wide data strategy by defining solutions which fulfill our strategic and operational needs
  • Make Friendsurance an even more data-driven organization
  • Maintain and develop all data topics in the company including Data Analytics, Data Engineering and Data Science
  • Define and implement the processes around Data Governance and Data Quality
  • Understand key drivers of business performance and support important strategic projects for Product, Marketing, CRM and other departments from data and technology perspectives
  • Define and develop joint OKRs and help to successfully achieve them
  • Provide technical data solutions to further grow the business
  • Engage with leaders across the company to deliver outstanding products to satisfy the needs of our internal and external customers
  • Establish, improve and support agile processes
  • Build, lead, inspire and develop a growing Data Team in Friendsurance
  • Invest time in personal development of your team members and help them grow
  • You will be reporting directly to the CTO

Your profile

  • 5+ years of experience in data leadership role (with team sizes of 5+ members)
  • 3+ years of hands-on implementation experience in the field of data engineering or data science, preferably having delivered data solutions end to end
  • Up to date knowledge about current Data, ML and Analytics tools and their applications
  • Entrepreneurial mindset and hands-on capabilities in creating products with a great user experience. You can define, develop and advocate a data product roadmap, have a progressive approach and the ability to introduce and inspire change
  • Deep understanding of the requirements of key data stakeholders and ability to translate it to an actionable plan for data scientists, data engineers or data analysts
  • Commitment to Data Engineering and Business Intelligence best practices
  • Strong analytical skills with an ability to sense and develop new business opportunities
  • Track record of excellent communication, highly professional leadership skills in an international environment and high level of commitment
  • The ability to inform, convince and persuade a range of cross functional stakeholders, also on executive level, in both verbal and written form
  • Highly proficient with SQL, Python
  • Experience with AWS (Kinesis, Sagemaker and other) technologies, MSSQL (MS SQL DB, SSIS, SSAS, SSRS) stack; and other data related tooling landscape (e.g. Databricks, Tableau, Snowplow, Segment, Looker and other) is a big plus
  • Experience in web and app tracking (e.g. Google Analytics, Matomo, Adjust) is a plus
  • Experience with Fintech or Insurtech is a big plus
  • Fluent in English, German is preferrable

Our Offer

  • Be part of a pioneering team fearless of change
  • Go to work in a team where high level of qualifications and soft skills are equally cherished
  • Be part of an agile team that is not only highly skilled but also works together in a trusted and respectful way and knows how to have fun together
  • Experience flexibility when and where you need it thanks to our mobile office options, flexible working hours and constantly rising holidays
  • Use your personal development budget, regular feedback talks and career development meetings to never stop growing and learning
  • Move forward with cutting edge innovative technologies
  • Go home with attractive salary and perspectives
  • Work in a fast-moving team that feels like family
  • We provide visa support and relocation budget

For further questions, please contact Manuel Diez Gaspard at jobs@friendsurance.de. We are looking forward to your application!

Bitte beachtet unsere Datenschutzbestimmungen.


ONLINE BEWERBEN

We are looking for an experienced Senior Data Engineer (m/f/d). This is a full-time position, working as part of our strong and growing Data Team on site in Berlin.

You are a savvy Data Engineer (m/f/d), who will be responsible for optimizing and expanding our data and data pipeline architecture. You will also work cross-functionally to create data products that our stakeholders can use to make informed decisions and will dive deeply into understanding and transforming our data into clean, efficient data models that will power Data Science and Analytics platforms.

Your Tasks & Responsibility

  • You will design and build new data platform from scratch including Data Lake with the use of top innovative tools on the market
  • You will ingest and aggregate data from both internal and external data sources to build our world class datasets
  • You will help with data related topics for building reports and dashboards on demand for C-Level, Marketing, Product and other departments
  • You will use your analytical skills combined with mathematical, statistical and experimental tools and techniques to provide data driven conclusions and recommendations
  • You will definitely work closely with the Tech, Product and other teams on data related topics
  • It would be awesome if you could follow the Business Intelligence and Data trends in innovation and provide the guidance for improvements in data team
  • You will build data pipelines, products and participate in machine learning projects on new platform
  • You will build and support data and business Intelligence products in MS SQL Stack (MS SQL, SSIS, SSAS, SSRS)

Your profile

  • You have 4 years of experience in business intelligence and data engineering
  • You have worked with modern data platforms
  • You have experience in working with AWS Data Engineering technologies(S3, Glue, Redshift and other)
  • You have worked with MSSQL Stack (MS SQL DB, SSIS, SSAS, SSRS)
  • You have experience working with SQL, Python, Flask
  • You understand Data Engineering and Business Intelligence best practices
  • You are up to date knowledge about current Data & Business Intelligence tools and their applications
  • You are highly professional, have great team collaboration skills and have a high level of commitment
  • Preferably with degree in business informatics, economics, mathematics or equivalent area
  • Experience with any of the tools like Kafka, DataBricks, Snowflake, dbt, Segment, Airflow is a big plus
  • Experience in web and app tracking (e.g. Google Analytics, Matomo) is a plus
  • Experience with Fintech or Insurtech is a plus
  • Experience with data science and machine learning is a plus
  • Experience with Analytical approaches or previous Analyst positions is a plus
  • Fluent in English, German is a plus

Our Offer

  • Be part of a pioneering team fearless of change
  • Go to work in a team where high level of qualifications and soft skills are equally cherished
  • Be part of an agile team that is not only highly skilled but also works together in a trusted and respectful way and knows how to have fun together
  • Experience flexibility when and where you need it thanks to our mobile office options, flexible working hours and constantly rising holidays
  • Use your personal development budget, regular feedback talks and career development meetings to never stop growing and learning
  • Move forward with cutting edge innovative technologies
  • Go home with attractive salary and perspectives
  • Work in a fast-moving team that feels like family
  • We provide visa support and relocation budget for this position

For further questions, please contact Chethan Murali at jobs@friendsurance.de. We are looking forward to your application!

Bitte beachtet unsere Datenschutzbestimmungen.


ONLINE BEWERBEN

Friendsurance sucht ab sofort eine(n) Head of People & Organisation (m/w/d)

Deine Mission

Als Head of People & Organisation bei Friendsurance trägst du die volle Verantwortung für unsere Personalstrategie und deren Umsetzung. Du findest starke Talente, sorgst dafür, dass sie zur richtigen Zeit in der richtigen Position sind, optimal zusammenarbeiten können, sich stetig weiterentwickeln und sich dabei so wohlfühlen, dass sie ihre beste Leistung abrufen können. Dabei berichtest du direkt an den Mitgründer und CCO, bist Teil des Friendsurance Management Teams und führst ein eingespieltes dreiköpfiges Team.

Deine drei wichtigsten Herausforderungen während des ersten Jahres sind:

  • Du skalierst unsere Organisation um 20-30%, um neue Projekte und Partnerschaften zu realisieren
  • Dabei erhältst du unsere einzigartige Kultur und entwickelst sie im Rahmen unseres Wachstums und unserer “Work from Anywhere” policy weiter
  • Du bindest auch unsere erfahrenen Talente, indem du immer neue Wachstums- und Entwicklungsmöglichkeiten aufzeigst und unterstützt

Deine Aufgaben im Detail

  • Du setzt selbstbestimmt inhaltliche Schwerpunkte für den People-Bereich bei Friendsurance
  • Du führst und entwickelst das People Team bestehend aus einem Senior People & Organisation Manager, einem Senior Tech Recruiter und einer People & Office Managerin.
  • Gemeinsam mit deinem Team verantwortest du den gesamten Employee Life Cycle bei Friendsurance, z.B. Recruiting, Employer Branding, Onboarding, Training & Development, Culture, Leadership, Administration, Compensation & Benefits, Office Management u.v.m. sowie die Konzeption und Umsetzung neuer Projekte
  • Du stehst im engen und kontinuierlichen Austausch mit dem Senior Management, um sicherzustellen, dass unsere Personalstrategie und Gesamtstrategie eng aufeinander abgestimmt sind
  • Du bist erster Ansprechpartner und Sparringspartner für People Themen für deine Kolleginnen und Kollegen im Management Team, aber auch für alle Mitarbeitenden bei Friendsurance
  • Du verfolgst die neuesten Trends und Entwicklungen auf dem Arbeitsmarkt und in der People Branche und sorgst dafür, dass Friendsurance immer ganz vorne mit dabei ist
  • Du krempelst auch selbst die Ärmel hoch und packst bei verschiedenen Projekten operativ mit an

Dein Profil

  • Du hast bereits fünf oder mehr Jahre Erfahrung im People (HR) Bereich in einem internationalen, technologieorientierten und dynamischen Umfeld und gutes Fachwissen in allen People Disziplinen
  • Du hast bereits mindestens zwei Jahre lang Führungserfahrung im People Bereich gesammelt (z.B. Head of People, Head of HR)
  • Du kannst eigenverantwortlich und strukturiert arbeiten, bist dabei jedoch stets pragmatisch und zielorientiert
  • Du kannst in Wort und Schrift präzise und überzeugend kommunizieren, seien es positive Neuigkeiten oder auch unangenehme Themen
  • Du sprichst fließend Deutsch und Englisch
  • Hands-on Recruiting Erfahrung ist ein Plus

Das bieten wir dir 

  • Ein Team von Pionieren: Komm in ein agiles Team von Pionieren, die Veränderung als Teil ihrer DNA verstehen und arbeite in einer Kultur, in der Soft Skills genauso hoch geschätzt werden, wie technisches Fachwissen
  • Das Beste aus beiden Welten: Mit unserem 12 Jahren kombinieren wir etablierte Prozesse und Strukturen mit Start-Up Spirit
  • Work-Life-Balance: Erlebe Flexibilität durch flexible Arbeitszeiten sowie freie Wahl deines Arbeitsplatzes (Büro oder Home Office). Dein Urlaubsanspruch steigt mit jedem Jahr auf bis zu 30+2 Tage! Diese Stelle ist auch in Teilzeit (mind. 80%) möglich.
  • Weiterentwicklung: Dank deines individuellen Entwicklungsbudgets, regelmäßiger Feedbackgespräche und einem jährlichen Karriereplanungsgespräch steht deine persönliche Entwicklung niemals still
  • Verlässlichkeit: Bei uns erhältst du eine unbefristete Festanstellung sowie ein attraktives Gehalt
  • Spaß: Ob remote, in unserem modernen Büro im Zentrum Berlins oder bei einem unserer vielen Teamevents, der Spaß kommt bei uns nicht zu kurz!
  • Natürlich bieten wir noch viele weitere Benefits wie z.B. kostenlose Sport- und Sprachkurse und ein Mental Health Angebot

Wir freuen uns auf deine aussagekräftige Online-Bewerbung unter Angabe deines frühestmöglichen Einstiegtermins und deinen Gehaltsvorstellungen.

Bitte beachtet unsere Datenschutzbestimmungen.


ONLINE BEWERBEN

Wenn du Lust hast etwas zu bewegen, Deine eigenen Ideen und Erfahrungen einzubringen, Dich selbst jeden Tag weiterzuentwickeln und neues dazuzulernen, dann bist du bei uns goldrichtig.

Seit 2010 setzt Friendsurance als international anerkannter Pionier globale Trends in der Insurtech-Szene. Mit Friendsurance Business digitalisieren wir B2B-seitig Versicherungsservices in erfolgreicher Kooperation mit Banken und Versicherungen. Und mit unserer Elektronikversicherung setzen wir im B2C-Bereich große Maßstäbe. Das Ziel immer vor Augen, Versicherungen kundenfreundlicher zu machen.

Für unser 6-köpfiges Marketingteam suchen wir einen engagierten SEO Manager (m/w/d). Es handelt sich um eine Vollzeitstelle in einem Wachstumsunternehmen mit einer internationalen und jungen Arbeitskultur und vielen Benefits, wie

  • Auf Wunsch fully remote, Hybrid oder Arbeitsplatz im modernen Büro
  • Flexible Arbeitszeitgestaltung
  • Urlaubsanspruch steigt mit jedem Jahr
  • Eigenes Weiterbildungsbudget und Karriereplanungsgespräche
  • Spaß in einem diversen und internationalen Team

Zudem das Wichtigste: Bei Friendsurance wirst du wertgeschätzt und Deine Meinung zählt!

Must haves:

  • Du hast Erfahrung im Bereich SEO, sowie mit den dafür gängigen Tools.
  • Dir ist das Zusammenspiel zwischen Content, Social Media und SEO gut vertraut und du hast Spaß daran alles zu verbinden.
  • Du verfügst über Deutschkenntnisse auf muttersprachlichem Niveau sowie fließende Englischkenntnisse.

Nice to have:

  • Erfahrung im Bereich technisches SEO
  • Du hast kreative und originelle Ideen, sehr gute Writing Skills und einen guten Riecher für aktuelle Trends.
  • Erfahrung im Bereich SEA oder Interesse mehr zu erfahren

Deine Aufgaben:

Du übernimmst die Entwicklung, Umsetzung und Überwachung der SEO-Strategie:

  • Du erstellst die SEO-Strategie (sowohl für B2C als auch B2B) unter Berücksichtigung der Unternehmensziele
  • Du erstellst Konkurrenz- und Potenzialanalysen.
  • Du optimierst Landing Pages und achtest dabei auch auf User Experience und Conversion Rate Optimization.
  • Du unterstützt das Content und SEO Off-Page Team mit kreativen Ideen.
  • Du überwachst die relevanten wirtschaftlichen und technischen Kennzahlen und berichtest regelmäßig im Marketing Team.

Wir freuen uns auf deine aussagekräftige Online-Bewerbung unter Angabe deines frühestmöglichen Einstiegtermins und deinen Gehaltsvorstellungen.

Bitte beachtet unsere Datenschutzbestimmungen.


ONLINE BEWERBEN

Friendsurance sucht ab sofort eine(n) Senior Produktmanager (m/w/d), als Freelancer oder in Festanstellung – auch remote möglich

Deine Mission

In der Rolle des Senior Product Managers bist du die zentrale Anlaufstelle und treibende Kraft für die Themen und Prioritäten deines Teams. Um die Nutzer unserer digitalen Versicherungsplattformen zu begeistern, entwickelt ihr innovative Funktionen die gleichzeitig eine reibungslose Customer Experience bieten. Dabei optimiert ihr stetig die Conversion und Retention unserer Produkte.

Deine Arbeitsweise

  • Du hast praktische Erfahrungen in der Planung, Koordination und Abstimmung deines Product Backlogs (als Produktmanager oder Product Owner) und hast dabei sowohl die fachlichen als auch die technischen Anforderungen im Blick.
  • Internen und externen Ansprechpartnern begegnest du mit Offenheit und bist ein geschätzter und kommunikativer Gesprächspartner über Abteilungsgrenzen hinweg.
  • Entscheidungen triffst du anhand von qualitativen Beobachtungen, quantitativen Auswertungen, dem Aufwand für die Umsetzung und nicht zuletzt dem Wert für unsere Kunden und für unser Unternehmen.
  • Du verstehst es komplexe Probleme zu knacken, indem du Daten und Abläufe so strukturierst, dass sie für alle Beteiligten gut verständlich sind.
  • Du hast im Laufe deiner mehrjährigen Berufserfahrung bewiesen, dass du technische und prozessuale Restriktionen sehr gut verstehst. In der Kommunikation mit dem IT-Team bist du sehr präzise. Für komplexe Herausforderungen findet ihr gemeinsam eine pragmatische, wie auch überzeugende Lösung.
  • Kenntnisse im Bereich Versicherungen und Finanzen sind von Vorteil, aber keine Voraussetzung.
  • Du sprichst fließend Englisch und sehr gut Deutsch.

Was wir bieten

  • Ein Team von Pionieren: Komm in ein agiles Team von Pionieren, die keine Angst vor Veränderung haben und arbeite in einer Kultur, in der Soft Skills genau so hoch geschätzt werden wie technisches Fachwissen
  • Work-Life-Balance: Erlebe Flexibilität durch flexible Arbeitszeiten sowie freie Wahl deines Arbeitsplatzes (Büro oder Home Office). Dein Urlaubsanspruch steigt mit jedem Jahr auf bis zu 30+2 Tage!
  • Weiterentwicklung: Dank deines individuellen Entwicklungsbudgets, regelmäßiger Feedbackgespräche und einem jährlichen Karriereplanungsgespräch stehst du niemals still
  • Verlässlichkeit: Bei uns erhältst du eine unbefristete Festanstellung sowie ein attraktives Gehalt
  • Spaß: Ob in unserem modernen Büro im Zentrum Berlins oder bei einem unserer vielen Teamevents, der Spaß kommt bei uns nicht zu kurz!

Wir freuen uns auf deine aussagekräftige Online-Bewerbung unter Angabe deines frühestmöglichen Einstiegtermins und deinen Gehaltsvorstellungen.

Bitte beachtet unsere Datenschutzbestimmungen.


ONLINE BEWERBEN

We are looking for an IT Support Technician (m/f/d). This is a full-time position working as a part of our small and growing IT Support Team on site in Berlin.

Your Tasks & Responsibilities

  • Install, configure, troubleshoot and maintain office hardware – Laptops (Lenovo, Dell and Apple), Printers, WiFi system, Web Conferencing Equipment (Screens, Audio and Video devices)
  • Install, configure, troubleshoot and maintain software (On Windows and MacOS devices. In addition several Ubuntu Linux installations)
  • Maintain updates on office hardware and software
  • Support colleagues (On Premise and Remote) with topics on Company systems (predominantly cloud) such as:- Microsoft Office, G Suite, Atlassian Confluence, Atlassian Jira Software, VPN and other.
  • Maintain User Access on systems as per Access Management Policy, always ensuring that practices are followed such as principle of least privilege and segregation of duty
  • Work on a variety of topics to improve office systems and IT Environment for the teams
  • Maintain appropriate levels of documentation for all systems
  • Create and maintain scripts for automation of endpoint tasks such

Your profile

  • 2 years hands-on experience of supporting Hardware, Software and Operating systems
  • You are someone that is passionate about solving problems and truly service oriented towards making your colleagues life easier
  • You are confident in troubleshooting and researching a problem, but also know when to ask for help
  • You practice and preach good security: you would never think of sending credentials over cleartext, you use two factor authentication whenever possible, and you make sure that latest security patches are always applied
  • When it comes to infrastructure, you always think of automation first. You continually look for ways to improve what we do, find new ways to automate and consider how we automate when implementing something new
  • You like to establish and to follow policies, but continually re-evaluate it for future improvements
  • You have experience of Helpdesk Systems and are aware of their role in a busy IT Support Team
  • Knowledge of basic network troubleshooting – TCP/IP, DNS, DHCP, VPN, VLANs, WiFi
  • Knowledge of Microsoft SQL Server and Active directory is a plus
  • Scripting Knowledge in Powershell, Bash and Python is a plus
  • Working knowledge of AWS is a plus (EC2, Lamda, IAM, S3)
  • Fluent in English; German is plus

Our Offer

  • Be part of a pioneering team fearless of change
  • Go to work in a team where high level of qualifications and soft skills are equally cherished
  • Be part of an agile team that is not only highly skilled but also works together in a trusted and respectful way and knows how to have fun together
  • Experience flexibility when and where you need it thanks to our mobile office options, flexible working hours and constantly rising holidays
  • Use your personal development budget, regular feedback talks and career development meetings to never stop growing and learning
  • Move forward with cutting edge innovative technologies
  • Go home with attractive salary and perspectives
  • Work in a fast-moving team that feels like family

Sounds good?

Then apply now with our online application form (indicating your earliest possible start date) and start your new dream job soon! We are looking forward to having you soon!

Bitte beachtet unsere Datenschutzbestimmungen.


ONLINE BEWERBEN

Friendsurance sucht ab sofort tolle Telefonische Kundenservice Mitarbeiter (m/w/d) Inbound in Vollzeit!

In unserem Support-Team bist du nicht nur der erste Ansprechpartner für unsere Kunden, sondern kannst auch die Entwicklung des Teams und der Prozesse aktiv mitgestalten! Unser Customer Service spielt für uns eine zentrale Rolle und wir legen hohen Wert auf beste Qualität. 

Sei Teil unserer Erfolgsstory und hilf uns, unsere Kunden noch zufriedener zu machen!

Deine Aufgaben:

  • Sei der/die Erste: Du bist der erste Ansprechpartner für unsere Neu- und Bestandskunden
  • Sei kommunikativ und hilfreich: Du nimmst Kundenanfragen per Telefon und E-Mail entgegen und beantwortest sie kompetent und zuverlässig
  • Sei Teil unseres wachsenden Teams: Für neue spannende Projekte, die langfristig angelegt sind, suchen wir motivierte Leute
  • Du erteilst Auskünfte zu Rechnungsanfragen, Produkten, Preisen oder Tarifen
  • Du kümmerst dich um die Schadenbearbeitung und die elektronische Datenverarbeitung, dies umfasst die Bearbeitung von Vertragsänderungen, Stammdatenänderungen, Kündigungen und die allgemeine Vertragspflege
  • Du dokumentierst alle Anliegen in den Datenbanksystemen
  • Du gestaltest und verbesserst unseren Kundenservice durch deine Expertise und dein Engagement
  • Du scheust dich nicht davor, unsere Kunden anzurufen, um sie umfassend über unsere Dienstleistungen zu informieren
  • Keine Sorge, den Umgang mit Versicherungsdokumenten und -Portalen lernst du bei uns!

Dein Profil:

  • Quereinsteiger sind willkommen
  • Du hast eine ausgeprägte Service- und Kundenorientierung
  • Du hast sichere Kommunikations- und Ausdrucksfähigkeit in Wort und Schrift (Du sprichst fließend Deutsch und verstehst auch Englisch)
  • Du liebst es im Team zu arbeiten
  • Du bist zuverlässig, motiviert und hast ein gutes Maß an Eigenverantwortung
  • Erfahrung im Kundenservice ist von Vorteil

Wir bieten dir: 

  • Viel Gestaltungsspielraum dank unserer agilen Struktur:  Als Teil unserer “Chapter” kannst du Verantwortung übernehmen und unsere Prozesse und Organisation aktiv mitgestalten. 
  • Ein hilfsbereites und herzliches Team, in dem Fachkenntnisse und Soft Skills gleichermaßen geschätzt werden und auch der Spaß bei der Arbeit nicht zu kurz kommt
  • Einen Onboarding-Paten an deiner Seite (Training on the Job) und eine strukturierte Einarbeitung
  • Planbare & familienfreundliche Arbeitszeiten (Schichtdienst wochentags zwischen 9:00 und 18:00 Uhr, keine Wochenendarbeit)
  • Regelmäßige Teamevents sowie ein (digitales) Sportprogramm
  • Ein modern ausgestattetes und zentral erreichbares Büro mit kostenlosem leckerem Kaffee, Obst, Müsli und Getränken sowie einem Kicker und einer Tischtennisplatte
  • Flexibles Home Office wann immer du nach der Einarbeitung möchtest 
  • Flache Hierarchien und immer ein offenes Ohr
  • Ein jährliches Trainingsbudget sowie regelmäßige Feedback- und Entwicklungsgespräche für deine persönliche Karriereplanung

Wir freuen uns auf deine aussagekräftige Online-Bewerbung unter Angabe deines frühestmöglichen Einstiegtermins und deinen Gehaltsvorstellungen.

Bitte beachtet unsere Datenschutzbestimmungen.


ONLINE BEWERBEN

NO POSITION MATCHES YOUR PROFESSIONAL SKILLS?

No worries, if you think you would be a good addition to our team, shoot us a message!

jobs@friendsurance.de

THE DETAILS THAT MATTER

What we are looking for

Every Friendsurance team member is different in ways of origin, skills and humour. However, there are some qualities and feature sets that connect us.

Recruiting

The human being is biased by default, we limit this defect by recruiting after defined objective criteria representing wanted skill set, company values and personas.

Visa & Relocation

We helped approximately every 5th team member with relocation and it's a road we know well. From signing until your first day in Berlin, we will hold your hand.

Onboarding

You are not the only one who is excited on your first day. There is an extensive onboarding program waiting for you, ensuring that you get a good start.

JOIN FRIENDSURANCE TODAY!

Being part of the Friendsurance team means thinking new every day. We are bringing two worlds together: customer centric technical innovation and the insurance business.