WORK WITH US Join Friendsurance Today Open Positions

OUR VISION & MISSION

Vision

We believe that dealing with insurance should bring a smile to your face.

Mission

We build the best digital insurance platform to make you feel at home.

Culture Deck

Our company values and philosophy integrated in the day-to-day office life.
Get to know more!

Slide Background Janis Meyer-Plath CO-FOUNDER,
HEAD OF MARKETING & SALES
We bring agile approach into our big partnerships and question the established ways of working
Slide Background Tim Kunde CO-FOUNDER,
MANAGING DIRECTOR
As friendsurance developed, our vision developed
Slide Background


Lisa Hütteroth HEAD OF CRM To deliver a high quality experience you need a lot of passion for details
Slide Background Brian Burke HEAD OF TECH We don’t develop technology for the sake of it, we develop to enable business features, features for users

WHAT BRINGS BREAD TO OUR TABLE

In 2010, a few friends came together with an idea to disrupt the insurance industry. Friendsurance offers a series of innovative digital insurance solutions with the aim of making insurance more customer-friendly.

Digital Broker with Claims-Free Bonus

As an independent digital insurance broker, the company serves nearly 150,000 customers and works together with 175 insurance companies.

Digital Managing General Agent

We've been granted the authority of being a managing general agent - the basis for scaling with large partners. We operate in Germany in the B2C and B2B2C sector.

Digital Bancassurance

As Friendsurance Business, the company pioneers another mission: the digitisation of insurance services for banks or insurance companies and their customers.

108

Team Members

27

Nationalities

10

Years together

THINGS THAT MATTER TO BOTH OF US

Wellbeing

Your brightest thoughts, your team skills and your drive. All the things a team needs from you are only there when you do well as a person. We aim to be a positive force, regardless of challenge, personal or at work.

Development

 Our Personal Development and Pioneer programs are designed to make development a natural part of your week. We don’t want you to be part of the market statistics of people leaving work due to lack of growth.

Company Growth

Growth is not a solo act, the environment you work in massively influences your personal growth. Throughout our soon to be 10 years there are constantly doors opened, which we months earlier did not know of.

25

Recently booked trainings

11

Stylish meeting rooms

6

Tech teams

OUR POINT OF VIEW

FS_J_news_home_office

Increased Remote Work Is Increased Productivity

Adapting to the new normal, is one of the exercises all companies are working on these days. Are your decisions fact driven? Here are some insights to what we found out and which model we will now test.

FS_J_news_lessons

10 Entrepreneurial Learnings for Team Members & Founders

Friendsurance turned 10 years this spring. In 10 retrospective lessons, we reflect on what would have been good to know going into an adventure like ours. Not only for the founders, but also for us - the team.

FS_J_news_first_day

How Does a First Day With Us Actually Looks Like

We have tried to capture the essence of how it is to go to work in Berlin as a new city and feeling Vorfreude turn into Freude. Don't know yet what Vorfreude or Freude means? Look it up!

FS_J_news_culture_deck

Defining a Culture Deck - What Are Our Values?

When a company grows, the people, tasks, goals and partners change with it. So it nees a broader and more descriptive set of definitions to communicate our culture. Our new culture deck allows that.

Slide Background Diversity -
difficulty or empowerment?
Frontend Engineer
The first day I landed in Berlin I noticed the multicultural atmosphere of the city
Imen Ben Arbi
Slide Background Company fit -
a win win?
Head of Digital Bancassurance Two worlds come together - one world is the company and the other world is me Sebastian Langrehr
Slide Background Language barrier -
is it real or in your mind?
IT Support Lead Learning the language at the same time as settling into a new company in a new country felt daunting, but I needed not to have worried Janine Caddick
Slide Background Work-life balance -
what is worth your time?
Team lead / Senior Software Engineer Kids have an effect on you - your work life balance becomes even more important. But some things stay equally important, for new reasons
Arsen Hakobyan

OPEN POSITIONS

We are currently looking for a COO (m/w/d) to lead our End-to-End delivery of a great experience for our partners’ customers, managing growth and complexity and leading our highly skilled and motivated teams.

The role awaiting you:

  • You are part of the Senior Management team which carries the strategic responsibility for Friendsurance.
  • Your mission is to ensure that the B2B2C partnerships we have won are executed and grown in a scalable fashion, leading to a great end-to-end experience for customers.
  • You objectify and constantly improve this experience by rigid analysis and detailed improvement based on the data delivered from each partnership.
  • To make this possible, you are directly responsible for the Partner Success Management, CRM & User Research, Support & Back Office teams, in total ~ 30 people and growing.
  • All of these teams are led by experienced Head of departments, technically and strategically able to develop and lead their area.
  • You also work closely with our Product and Tech teams, ensuring agile processes and cross departmental teamwork, which makes us an organizational role model to partners. You form strong relationships with the CTO and CSO in order to identify valuable business opportunities fueled by both technology or market developments.
  • You are aware of the power of culture. You peer with our People & Organization team to ensure that team members have the environment and preconditions to thrive and perform at their best.

Why you fit with this role

  • Your background:
    • You have a university degree in business or technical business.
    • You have a strong leadership track record in operations, customer/partner success or a similar process-focussed unit in a tech/agile company, preferably in the fintech or insurtech space
    • Fluent language skills in English and German
  • Your mentality and personality:
    • Although you have had business roles, you love working with technology. Technical leaders and team members respect you because you show understanding and interest for the potential where technology and business processes meet.
    • Numbers and quantification comes easy to you. You like to work with data to continuously identify improvement opportunities.
    • You embody agile leadership and create a highly motivated environment where you and your teams never stop developing soft and hard skills whilst achieving high performance on well-established goals.
    • You are a great communicator and bring tons of energy and a good mood with you to work. Working with driven people, sharing a laugh and reaching goals together with others makes you happy.
    • When you read our culture deck, this fits with your beliefs in what releases an organisation’s potential. Still you always look for how to improve a culture further and aim to be a role model.
    • You are able to balance out your ambitions with a humble attitude towards the effort of others, and know that victories are team victories and seldom a result of solo efforts.
    • You keep yourself updated on developments and trends in your area of expertise.
    • You have a genuine interest in creating impactful scaleable digital insurance solutions and processes for B2B2C end customers

Why working with us is the right decision for you 

  • Be part of a pioneering team fearless of change
  • Shape and shake insurance and banking, two of the biggest industries in the world, with cutting-edge technology and customer-centric innovation
  • Go to work in a team where high level of qualifications and soft skills are equally cherished
  • Work in an agile mentality and feel the trust in your skills
  • Move forward with cutting edge technologies
  • Go home with attractive salary and perspectives

Sounds good?

Then apply now with our online application form (indicating your earliest possible start date) and start your new job soon! We are looking forward to having you soon!

Bitte beachtet unsere Datenschutzbestimmungen.


ONLINE BEWERBEN

We are looking for a Partner Success Manager (m/w/d), who in this role brings not only the external and internal worlds together, but secures the best product for the customer.

Your mission and responsibilities

In your role you are driving the partnership to success from the earliest phase in defining the partnership to the continuous optimisation and further development of an existing partner product. In our large-scale B2B2C partnerships with Blue Chip companies, it’s your role to make sure everybody is set on the same goal and working towards delivering it in a focused fashion.

Key aspects of the role include:

  • Distill a common vision, focus and roadmap together with the partner stakeholders and product owner(s) and help achieve joint goals of each partnership
  • Build and cultivate a close relationship with the key counterparts in our partner’s organization
  • Deeply analyze the metrics that are produced by the live cooperation and derive priorities & actions together with product owners, process owner and our partners to drive pragmatic solutions
  • Commercially develop existing partnerships, allocate and report on budgets, create forecasts
  • Help onboard and coach new team members to the existing cooperation

Your background and profile

  • You have hands-on experience in agile project / product management / partner success management or similar roles for digital products
  • You bring a high level of understanding for complex requirements and processes as well as a high degree of structure and organization
  • You are a good listener, love interacting with people and have excellent communication skills and know your way around stakeholder management
  • You have strong conceptual and analytical skills and a keen perception
  • Independent, results-oriented and pragmatic work are in your skill set: You get stuff done.
  • You are open, learn fast and are happy to take responsibility quickly
  • When you read our culture deck it represents the way you want to work with others
  • You speak German and English fluently

Our Offer

  • Be part of a pioneering team fearless of change
  • Go to work in a place where high level of qualifications and soft skills are equally cherished
  • Work in an agile environment
  • Experience flexibility when you need it
  • Have your personal development plan
  • Move forward with cutting edge innovative technologies
  • Go home with attractive salary and perspectives
  • Work in a fast-moving team that feels like family

Sounds good?

Then apply now with our online application form (indicating your earliest possible start date) and start your new job soon! We are looking forward to having you soon!

Bitte beachtet unsere Datenschutzbestimmungen.


ONLINE BEWERBEN

Friendsurance sucht ab sofort eine/n engagierte/n Kundenberater*in mit Schwerpunkt Sachversicherungen (m/w/d) für den Sales-Bereich! 

Deine Mission:

Du identifizierst Versicherungslücken und Anpassungsbedarf bei Bestandskunden und berätst sie aktiv zu ideal passenden Versicherungslösungen. Als Teil des Friendsurance Advisory & Sales Teams bietest du den Kunden die komplette Bandbreite an Personen- und Sachversicherungen im Privatkundenbereich an, hast deinen Fokus aber auf Sachversicherungen.

Deine Aufgaben im Detail:

  • Du analysierst Versicherungsprofile unserer Kunden und deckst Versicherungslücken auf
  • Du berätst Kunden engagiert zu passenden Versicherungslösungen per Online-Beratung, E-Mail oder Telefon aus unserem Büro in Berlin
  • Du erstellst Angebote für unsere Kunden
  • Du bist der Ansprechpartner für unsere Kunden in allen Versicherungsfragen von der Erstberatung bis zur Hilfe im Schadensfall

Deine Qualifikationen:

  • Du kennst dich mit Versicherungsprodukten im Personen- und besonders im Sachbereich gut aus und bist mit den gängigen Versicherungsprozessen vertraut
  • Du bringst mind. 2 Jahre Erfahrung im Versicherungsvertrieb mit, idealerweise im Maklerumfeld
  • Du bist Versicherungsfachmann/-frau oder Kaufmann/-frau für Versicherungen und Finanzen
  • Als Kundenberater passt du prima zu uns, wenn du bereits in einem Versicherungsbüro, bei einer Bank oder bei einem Finanzvertrieb gearbeitet hast
  • Du hast verkäuferisches Talent am Telefon und Spaß am Gespräch mit Menschen
  • Du sprichst Deutsch fließend und kannst auch auf Englisch kommunizieren

Was wir bieten:

  • Sei Teil unseres Teams von Pionieren, welches sich nicht vor Veränderungen fürchtet
  • Genieße die Arbeit in einem Team in dem hohe Fachkenntnisse und Soft Skills gleichermaßen geschätzt werden
  • Arbeite in einem agilen Arbeitsumfeld wo man Vertrauen in deine Fähigkeiten hat
  • Profitiere von Flexibilität, wenn du sie benötigst, und entwickle dich anhand deines persönlichen Entwicklungsplans und durch interne Kurse weiter
  • Nutze Arbeitsmittel auf dem neuesten Stand der Technik
  • Tolle Kollegen und eine motivierende Arbeitsatmosphäre, in der auch der Spaß nicht zu kurz kommt
  • Flache Hierarchien und immer ein offenes Ohr
  • Regelmäßige Team-Events, frisches Obst, Müsli und Getränke
  • Finde einen Ausgleich zur Arbeit bei unserem Sportprogramm (Rückentraining und Yoga)
  • Erfreue dich zum Feierabend an einem attraktiven Festgehalt und spannenden Karriereperspektiven

Wir freuen uns auf deine aussagekräftige Online-Bewerbung unter Angabe deines frühestmöglichen Einstiegstermins und deiner Gehaltsvorstellungen. Rückfragen beantwortet dir Manuel Diez Gaspard unter +49 (0) 30 3440 9981-5 gerne.

Bitte beachtet unsere Datenschutzbestimmungen.


ONLINE BEWERBEN

We are looking for an IT Support Working Student/ Werkstudent (m/w/d) for our small and growing IT Support Team on site in Berlin. This is a part-time position with 15 -20 hours per week.

Your Tasks & Responsibilities

  • Install, configure, troubleshoot and maintain office hardware – Laptops (Lenovo, Dell and Apple), Printers, WiFi system, Web Conferencing Equipment (Screens, Audio and Video devices)
  • Install, configure, troubleshoot and maintain software (On Windows and MacOS devices. In addition several Ubuntu Linux installations)
  • Maintain updates on office hardware and software
  • Support colleagues (On Premise and Remote) with topics on Company systems (cloud and also a small amount on premise) such as:- Microsoft Office, G Suite, Atlassian Confluence, Atlassian Jira Software, VPN and other.
  • Maintain User Access on systems as per Access Management Policy, always ensuring that practices are followed such as principle of least privilege and segregation of duty
  • Work on a variety of topics to improve office systems and IT Environment for the teams
  • Maintain appropriate levels of documentation for all systems

Your profile

  • Basic experience of supporting Hardware, Software and Operating systems
  • You are someone that is passionate about solving problems and truly service oriented towards making your colleagues life easier
  • You are confident in troubleshooting and researching a problem, but also know when to ask for help
  • You like to establish and to follow policies, but continually re-evaluate it for future improvements
  • You support and encourage security best practices
  • Awareness of Helpdesk Systems and their role in a busy IT Support Team is a plus
  • Knowledge of basic network troubleshooting – TCP/IP, DNS, DHCP, VPN, VLANs, WiFi is a plus
  • Fluent in English; Basic German

Our Offer

  • Be part of a pioneering team fearless of change
  • Go to work in a place where high level of qualifications and soft skills are equally cherished
  • Work in an agile mentality and feel the trust in your skills
  • Work in a fast-moving team that feels like family
  • Experience flexibility when you need it
  • Move forward with cutting edge innovative technologies
  • Go home with an attractive hourly wage and perspectives

Sounds good?

Then apply now with our online application form (indicating your earliest possible start date) and start your new dream job soon! We are looking forward to having you soon!

Bitte beachtet unsere Datenschutzbestimmungen.


ONLINE BEWERBEN

Werde Teil unseres lösungsorientierten Teams im Back Office und damit ein wichtiger Ansprechpartner unserer Kunden! Unser Kundenservice hat für uns eine zentrale Rolle und Bedeutung und für dessen hohe Qualität wurden wir sogar mit dem Deutschen Service-Preis 2018 ausgezeichnet.

Sei Teil unserer Erfolgsstory und hilf uns, unsere Kunden noch zufriedener zu machen!

Deine Aufgaben

  • Du bist service- und lösungsorientiert und stehst unseren Kunden auch bei schwierigen Fällen mit Rat & Tat zur Seite
  • Sei kommunikativ und hilfreich: Du betreust unsere Kunden und Interessenten überwiegend per E-Mail, beantwortest Fragen und löst ihre Anliegen
  • Du telefonierst mit Versicherungsunternehmen und unseren Vertragspartnern, um Kundenanliegen schnell und effizient zu lösen
  • Als Teil unseres Teams kümmerst du dich um die elektronische Datenverarbeitung
  • Dies umfasst die Bearbeitung von Vertragsänderungen, Stammdatenänderungen, Kündigungen und die allgemeine Vertragspflege, sowie den Umgang mit verschiedenen Maklerportalen
  • Du bearbeitest den Posteingang und eingehende E-Mail-Anfragen und antwortest unseren Kunden sicher und kompetent
  • Keine Sorge, den Umgang mit Versicherungsdokumenten und -Portalen vermitteln wir dir in Trainings vor Ort

Dein Profil

  • Du weißt, was Kunden wollen: Du hast eine ausgeprägte Service- und Kundenorientierung
  • Idealerweise hast du schon Erfahrung im Backoffice Bereich gesammelt, was aber kein Muss ist
  • Du hast sichere Kommunikations- und Ausdrucksfähigkeit in Wort und Schrift
  • Du liebst es im Team zu arbeiten
  • Du sprichst fließend Deutsch und verstehst auch Englisch
  • Du möchtest dich weiterentwickeln: Im Job werden wir dein Versicherungswissen aufbauen – so kannst du dich professionell und persönlich weiterentwickeln
  • Du bist du selbst: Überzeuge uns als Persönlichkeit

Wir bieten dir:

  • Sei Teil unseres Teams von Pionieren, das sich nicht vor Veränderungen fürchtet
  • Genieße die Arbeit in einem Team, in dem hohe Fachkenntnisse und Soft Skills gleichermaßen geschätzt werden
  • Flexible Arbeitszeiten (kein Wochenende)
  • Tolle Kollegen und eine motivierende Arbeitsatmosphäre, in der auch der Spaß nicht zu kurz kommt
  • Flache Hierarchien und immer ein offenes Ohr
  • Profitiere von Flexibilität, wenn du sie benötigst, und entwickle dich anhand deines persönlichen Entwicklungsplans und durch interne Kurse weiter
  • Regelmäßige Team-Events, frisches Obst, Müsli und Getränke
  • Finde einen Ausgleich zur Arbeit bei unserem Sportprogramm (Rückentraining und Yoga)
  • Erfreue dich zum Feierabend an einem attraktiven Festgehalt und spannenden Karriereperspektiven

Klingt gut? Dann bewirb dich jetzt mit deiner aussagekräftigen Online-Bewerbung (unter Angabe deines frühestmöglichen Einstiegstermins) und beginne schon bald deinen neuen Traumjob! Wir freuen uns auf dich!

Bitte beachtet unsere Datenschutzbestimmungen.


ONLINE BEWERBEN

NO POSITION MATCHES YOUR PROFESSIONAL SKILLS?

No worries, if you think you would be a good addition to our team, shoot us a message!

jobs@friendsurance.de

THE DETAILS THAT MATTER

What we are looking for

Every Friendsurance team member is different in ways of origin, skills and humour. However, there are some qualities and feature sets that connect us.

Recruiting

The human being is biased by default, we limit this defect by recruiting after defined objective criteria representing wanted skill set, company values and personas.

Visa & Relocation

We helped approximately every 5th team member with relocation and it's a road we know well. From signing until your first day in Berlin, we will hold your hand.

Onboarding

You are not the only one who is excited on your first day. There is an extensive onboarding program waiting for you, ensuring that you get a good start.

JOIN FRIENDSURANCE TODAY!

Being part of the Friendsurance team means thinking new every day. We are bringing two worlds together: customer centric technical innovation and the insurance business.