OUR VISION & MISSION
HEAD OF MARKETING & SALES
MANAGING DIRECTOR
WHAT BRINGS BREAD TO OUR TABLE
In 2010, a few friends came together with an idea to disrupt the insurance industry. Friendsurance offers a series of innovative digital insurance solutions with the aim of making insurance more customer-friendly.
THINGS THAT MATTER TO BOTH OF US
Wellbeing
Your brightest thoughts, your team skills and your drive. All the things a team needs from you are only there when you do well as a person. We aim to be a positive force, regardless of challenge, personal or at work.
Development
Our Personal Development and Pioneer programs are designed to make development a natural part of your week. We don’t want you to be part of the market statistics of people leaving work due to lack of growth.
Company Growth
Growth is not a solo act, the environment you work in massively influences your personal growth. Throughout our soon to be 10 years there are constantly doors opened, which we months earlier did not know of.
OUR POINT OF VIEW
Increased Remote Work Is Increased Productivity
Adapting to the new normal, is one of the exercises all companies are working on these days. Are your decisions fact driven? Here are some insights to what we found out and which model we will now test.
10 Entrepreneurial Learnings for Team Members & Founders
Friendsurance turned 10 years this spring. In 10 retrospective lessons, we reflect on what would have been good to know going into an adventure like ours. Not only for the founders, but also for us - the team.
Tech Tok Is Back, A Mini Series Talking Tech Topics
Sarah James from Tech Tok talks to Eirill Eckbo, Head of People & Organisation at Friendsurance about how our company have seen increased productivity since working remotely during the COVID-19 pandemic.
How Does a First Day With Us Actually Looks Like
We have tried to capture the essence of how it is to go to work in Berlin as a new city and feeling Vorfreude turn into Freude. Don't know yet what Vorfreude or Freude means? Look it up!
difficulty or empowerment?
a win win?
is it real or in your mind?
what is worth your time?
OPEN POSITIONS
We are currently looking for a COO (m/f/d) to lead our End-to-End delivery of a great experience for our partners’ customers, managing growth and complexity and leading our highly skilled and motivated teams.
The role awaiting you:
- You are part of the Senior Management team which carries the strategic responsibility for Friendsurance.
- Your mission is to ensure that the B2B2C partnerships we have won are executed and grown in a scalable fashion, leading to a great end-to-end experience for customers.
- You objectify and constantly improve this experience by rigid analysis and detailed improvement based on the data delivered from each partnership.
- To make this possible, you are directly responsible for the Partner Success Management, CRM & User Research, Support & Back Office teams, in total ~ 30 people and growing.
- All of these teams are led by experienced Head of departments, technically and strategically able to develop and lead their area.
- You also work closely with our Product and Tech teams, ensuring agile processes and cross departmental teamwork, which makes us an organizational role model to partners. You form strong relationships with the CTO and CSO in order to identify valuable business opportunities fueled by both technology or market developments.
- You are aware of the power of culture. You peer with our People & Organization team to ensure that team members have the environment and preconditions to thrive and perform at their best.
Why you fit with this role
- Your background:
- You have a university degree in business or technical business.
- You have a strong leadership track record in operations, customer/partner success or a similar process-focussed unit in a tech/agile company, preferably in the fintech or insurtech space
- Fluent language skills in English and German
- Your mentality and personality:
- Although you have had business roles, you love working with technology. Technical leaders and team members respect you because you show understanding and interest for the potential where technology and business processes meet.
- Numbers and quantification comes easy to you. You like to work with data to continuously identify improvement opportunities.
- You embody agile leadership and create a highly motivated environment where you and your teams never stop developing soft and hard skills whilst achieving high performance on well-established goals.
- You are a great communicator and bring tons of energy and a good mood with you to work. Working with driven people, sharing a laugh and reaching goals together with others makes you happy.
- When you read our culture deck, this fits with your beliefs in what releases an organisation’s potential. Still you always look for how to improve a culture further and aim to be a role model.
- You are able to balance out your ambitions with a humble attitude towards the effort of others, and know that victories are team victories and seldom a result of solo efforts.
- You keep yourself updated on developments and trends in your area of expertise.
- You have a genuine interest in creating impactful scaleable digital insurance solutions and processes for B2B2C end customers
Why working with us is the right decision for you
- Be part of a pioneering team fearless of change
- Shape and shake insurance and banking, two of the biggest industries in the world, with cutting-edge technology and customer-centric innovation
- Go to work in a team where high level of qualifications and soft skills are equally cherished
- Work in an agile mentality and feel the trust in your skills
- Move forward with cutting edge technologies
- Go home with attractive salary and perspectives
Sounds good?
Then apply now with our online application form (indicating your earliest possible start date) and start your new job soon! We are looking forward to having you soon!
Bitte beachtet unsere Datenschutzbestimmungen.
Wir suchen zum nächstmöglichen Zeitpunkt einen engagierten Insurance Cooperations Manager (m/w/d):
Deine Mission
Als Insurance Cooperations Manager bist du nicht nur die zentrale Schnittstelle zwischen Friendsurance und unseren Kooperationspartnern auf der Versicherungsseite, sondern auch erste*r Ansprechpartner*in für unsere Departments in allen fachlichen Fragen.
Deine Aufgaben im Detail:
- Du betreust unsere Versicherungskooperationen durch die Anbindung neuer Versicherer per Courtagevereinbarung, den Ausbau und die Aufrechterhaltung bestehender Partnerschaften sowie die gemeinsame Vertriebsplanung mit unseren Kooperationspartnern
- Du entwickelst unsere Elektronikversicherung stetig weiter, indem du Neuverträge diverser Vertriebspartner einspielst, die Kooperation mit unseren Versicherungspartner betreust, das Produkt ausbaust und zusätzliche Vertriebsansätze identifizierst
- Du unterstützt die Produkt-, Backoffice- und Beraterteams für unsere Digital Bancassurance Partnerschaften (z.B. mit der Deutschen Bank) und stehst ihnen als fachlicher Ansprechpartner zur Seite
- Du kümmerst dich um die Administration verschiedener Tools von Drittanbietern
- Du pflegst unsere Versichererliste und koordinierst die Logins zu den Maklerportalen
Dein Profil
- Du bist ausgebildete*r Versicherungskaufmann/frau oder Versicherungsfachwirt*in
- Du verfügst über mindestens drei Jahre Erfahrung in der Versicherungsbranche, idealerweise bei einem Maklerpool
- Du bist voll im digitalen Zeitalter angekommen und möchtest den digitalen Wandel in der Versicherungsbranche aktiv mitgestalten
- Du kommunizierst effektiv und proaktiv
- Du krempelst gerne die Ärmel hoch und hast eine pragmatische Can-Do Attitude
- Du sprichst hervorragend Deutsch und gut Englisch
Was wir bieten
- Umsetzung einer revolutionären Idee
- Spannende Aufgabe mit großer Herausforderung, verbunden mit großem Potenzial, etwas zu bewegen
- Arbeiten in einem hochqualifizierten Team, mit starkem Fokus auf persönlicher und professioneller Weiterentwicklung
- Das Beste aus beiden Welten: Start-Up Atmosphäre, flache Hierarchien und Tatendrang in Kombination mit einer langfristigen Vision, klaren Zielen und einer starken Umsetzung
- Attraktives Gehalt, weiteren benefits und spannenden Perspektiven
Wir freuen uns auf deine aussagekräftige Online-Bewerbung unter Angabe deines frühestmöglichen Einstiegstermins und deinen Gehaltsvorstellungen.
Bitte beachtet unsere Datenschutzbestimmungen.
We are looking for a Scrum Master (m/f/d) who will – beside moderating retrospectives and reviews – pass on expertise so that teams can live agility independently and successfully using the Scrum methodology. The aim of this position is also to strengthen the agile mindset within the company. For this role, we are equally considering applicants looking for a freelance or permanent job.
Your Tasks & Responsibility
- You actively contribute to building a work environment that focuses on continuous improvement and regular delivery of outstanding software which brings value to our users
- You accompany and observe Scrum teams in their work, reflect on observations and give goal-oriented insights to improve the situation in the context of the organization
- You change processes in a team by helping your colleagues to work with each other as efficiently & effectively as possible and to master challenging situations by defining & adopting processes and rituals to team’s needs
- With your work, you promote an open communication and feedback culture, through which people and teams can continuously learn and grow
- You provide methodical advice to product owners in developing their product vision and maintaining the backlogs
- You identify potential for improvement and create concepts, pushing and driving their implementation forward
- With the team of Scrum Master & Agile Coaches, you lead and moderate meetings as well as develop training material and workshops on topics such as agile working methods, lateral leadership, self-organization or situational feedback for colleagues throughout the company
Your profile
- You have at least 3 years of experience working with development teams as a Scrum Master, ideally in the context of web application development
- You already have expertise in the following topics and / or would like to develop yourself further in these: agile software development methods & practices (Scrum / Kanban), agile organizational development, lean product development, agile coaching, design thinking
- You have a strong technical and analytical understanding and you communicate with software engineers at eye level
- You already have a wide range of methods & tools and use them as coach, trainer and moderator
- You want to work with people, keep an eye on their needs and build good relationships; additionally, you are able to drive changes by making challenges and blockades transparent
- You speak fluent English and German
Our Offer:
- Be part of a pioneering team fearless of change
- Go to work in a team where high level of qualifications and soft skills are equally cherished
- Work in an agile mentality and feel the trust in your skills
- Experience flexibility when you need it and have your personal development plan
- Move forward with cutting edge technologies
- Go home with attractive salary and perspectives
Sounds good?
Then apply now with our online application form (indicating your earliest possible start date) and start your new dream job soon! We are looking forward to having you soon!
Bitte beachtet unsere Datenschutzbestimmungen.
We are looking for an experienced Senior Backend Engineer – Java (m/f/d) who is not only confident dealing with industry adopted technologies and Software Design approaches, but able to look into emerging technologies and modern architectures. This is a full time job with significant responsibility, joining us in our office in Berlin.
Company major Technologies, Tools, and Processes
- Backend: Java, Spring, Hibernate, PostgreSQL, Spring Boot
- Frontend: ReactJS, TypeScript, Redux, SASS
- QA: Selenium, Galen, Serenity, JUnit, Mockito, Jest, Mocha
- Build and Deploy: Jenkins, git, npm, Maven, Docker
- Infrastructure: AWS, Troposphere (python), Stacker, Cloudformation, Terraform (Infrastructure), Ansible, EKS (k8s)
- Agile: Kanban and Scrum
Your Tasks & Responsibility
- You are a key member in one of the agile technical teams responsible for Friendsurance’s main product developments on our platform or with partners. Your shared team goal is always to develop high quality code and build great products which satisfy customer demands
- You have a strong knowledge of and practical experience with different architectures, patterns, and programming paradigms and apply those in the day to day work
- You have experience with microservices, an appropriate mindset and understanding of relevant topics: deployment, observability and testing for father growing our platform
- It is important for you to design and build highly scalable systems keeping in mind redundancy, performance and availability for scaling our product
- Reviewing test cases, designs, and code developed by other team members is part of your day
- In your role, you work closely not only with your fellow team members including the Product Owner and other technical teams, but also the business development and strategic project team
Your profile
- You take pride in your deep knowledge of at least 5 years within the technologies, tools and processes mentioned above – in particular Java, Spring and Hibernate
- People praise you for your knowledge of relational data models and cloud based architectures
- You have an expert level knowledge of developing REST based microservices
- All though your passion lies in backend technologies you consider yourself able to understand what happen in the frontend side as you will be closely collaborating with frontend engineers
- QA is for you a team responsibility and you are confident in your code because you write automated tests
- You are great communicator with ability to communicate complex ideas visually and verbally to business and tech
- You are an experienced agile product development practitioner
- Working in English has been part of your work since years
Our Offer
- Be part of a pioneering team fearless of change
- Be part of a multifunctional team
- Go to work in a team where high level of qualifications and soft skills are equally cherished
- Work in an agile mentality and feel the trust in your skills
- Experience flexibility when you need it and have your personal development plan
- Move forward with cutting edge technologies
- Go home with attractive salary and perspectives
We are looking forward to your application!
Bitte beachtet unsere Datenschutzbestimmungen.
We are looking for an experienced Senior Software Engineer – Ruby (m/f/d), who is not only confident dealing with industry adopted technologies and Software Design approaches, but able to look into emerging technologies and architecture patterns. The main focus of this role is Ruby development, but Java will also be part of your day. This is a full time job with significant responsibility, joining us in our office in Berlin.
Our Technologies, Tools, and Processes
- Ruby on Rails
- Java, Spring, Hibernate
- PostgreSQL
- TypeScript, ReactJS, Redux, SASS
- Testing: Selenium, Serenity, JUnit, Mockito, Jest, Mocha
- Build and Deploy: Jenkins, git, npm, Maven, RubyGems, Docker
- Infrastructure: AWS, CloudFormation, Terraform, Apache, Tomcat, Microservices, K8s
- Agile Process: Kanban, Scrum, standups, grooming, retrospectives, demos
Your Tasks & Responsibility
- You are a key member in one of the cross-functional technical teams responsible for Friendsurance’s main product developments on our platform or with partners. Your shared team goal is always to develop high quality code and build great products which satisfy customer demands
- It is important for you to design and build highly scalable systems keeping in mind redundancy, performance and availability
- Reviewing test cases, designs, and code developed by other team members is part of your day
- In your role you work closely not only with your fellow team members including the product owner and other technical teams, but also the business development and strategic project team
Your profile
- You take pride in your deep knowledge within the technologies, tools and processes mentioned above – in particular Ruby on Rails and Java
- People praise you for your knowledge of relational data models and cloud based architectures
- QA is for you a team responsibility and are confident in your code because you write automated tests
- Sharing knowledge within the team is a pleasure for you
- You are an experienced agile product development practitioner
- Working in English has been part of your work since years
Our Offer
- Be part of a pioneering team fearless of change
- Go to work in a place where high level of qualifications and soft skills are equally cherished
- Work in an agile environment
- Experience flexibility when you need it
- Have your personal development plan
- Move forward with cutting edge innovative technologies
- Go home with attractive salary and perspectives
- Work in a fast-moving team that feels like family
For further questions, please contact Manuel Diez Gaspard at jobs@friendsurance.de. We are looking forward to your application!
Bitte beachtet unsere Datenschutzbestimmungen.
We are looking for a Partner Success Manager (m/f/d), who in this role brings not only the external and internal worlds together, but secures the best product for the customer.
Your mission and responsibilities
In your role you are driving the partnership to success from the earliest phase in defining the partnership to the continuous optimisation and further development of an existing partner product. In our large-scale B2B2C partnerships with Blue Chip companies, it’s your role to make sure everybody is set on the same goal and working towards delivering it in a focused fashion.
Key aspects of the role include:
- Distill a common vision, focus and roadmap together with the partner stakeholders and product owner(s) and help achieve joint goals of each partnership
- Build and cultivate a close relationship with the key counterparts in our partner’s organization
- Deeply analyze the metrics that are produced by the live cooperation and derive priorities & actions together with product owners, process owner and our partners to drive pragmatic solutions
- Commercially develop existing partnerships, allocate and report on budgets, create forecasts
- Help onboard and coach new team members to the existing cooperation
Your background and profile
- You have hands-on experience in agile project / product management / partner success management or similar roles for digital products
- You bring a high level of understanding for complex requirements and processes as well as a high degree of structure and organization
- You are a good listener, love interacting with people and have excellent communication skills and know your way around stakeholder management
- You have strong conceptual and analytical skills and a keen perception
- Independent, results-oriented and pragmatic work are in your skill set: You get stuff done.
- You are open, learn fast and are happy to take responsibility quickly
- When you read our culture deck it represents the way you want to work with others
- You speak German and English fluently
Our Offer
- Be part of a pioneering team fearless of change
- Go to work in a place where high level of qualifications and soft skills are equally cherished
- Work in an agile environment
- Experience flexibility when you need it
- Have your personal development plan
- Move forward with cutting edge innovative technologies
- Go home with attractive salary and perspectives
- Work in a fast-moving team that feels like family
Sounds good?
Then apply now with our online application form (indicating your earliest possible start date) and start your new job soon! We are looking forward to having you soon!
Bitte beachtet unsere Datenschutzbestimmungen.
Friendsurance sucht ab sofort tolle Mitarbeiter im Kundenservice (w/m/d) in Vollzeit:
Werde Teil unseres Teams und damit erster Ansprechpartner unserer Kunden und die Visitenkarte von Friendsurance! Unser Customer Service hat für uns eine zentrale Rolle und Bedeutung und für dessen hohe Qualität wurden wir sogar mit dem Deutschen Service-Preis 2018 ausgezeichnet.
Sei Teil unserer Erfolgsstory und hilf uns, unsere Kunden noch zufriedener zu machen!
Deine Aufgaben:
- Sei der/die Erste: Du bist erste/r Ansprechpartner/in für unsere Neu- und Bestandskunden
- Sei kommunikativ und hilfreich: Du betreust unsere Kunden und Interessenten per Telefon und E-Mail, beantwortest Fragen und löst ihre Anliegen
- Sei Teil unseres wachsenden Teams: Für neue spannende Projekte, die langfristig angelegt sind, suchen wir pfiffige Leute
- Sei klar und korrekt: Du weißt nach einer gründlichen Einarbeitung welche Kundenanliegen du selbst bearbeiten kannst und welche du an andere Teams und Kollegen weiterleiten musst. Natürlich dokumentierst du alle Kundenanliegen in unseren Systemen
- Sei vielseitig und verbindlich: Als Kundenbetreuer erteilst du unseren Kunden Auskünfte zu ihren Verträgen und Tarifen, nimmst Änderungswünsche entgegen, kümmerst dich um Rechnungsanfragen, checkst als ersten Schritt Schäden und versorgst unser Sales-Team mit tollen Kundenterminen
Dein Profil:
- Du weißt, was Kunden wollen: Du hast eine ausgeprägte Service- und Kundenorientierung
- Du bist nicht auf den Mund gefallen: Du hast sichere Kommunikations- und Ausdrucksfähigkeiten in Wort und Schrift
- Du bist kein Einzelgänger: Du liebst es im Team zu arbeiten
- Du möchtest dich weiterentwickeln: Im Job werden wir dein Versicherungswissen aufbauen – so kannst du dich professionell und persönlich weiterentwickeln
- Du bist du selbst: Überzeuge uns als Persönlichkeit
Dein neuer Job:
Du hast keine Lust mehr, nur noch ein kleines Rädchen in einem riesigen Call Center zu sein? Dann komm in unser kleines, aber professionelles Support-Team! Verlasse dein graues Zellenbüro und tausche es gegen unser modernes, helles Büro ein. Anonyme Kollegen gibt es bei uns nicht, hier kennt jeder jeden!
Wir bieten dir
- Sei Teil unseres Teams von Pionieren, das sich nicht vor Veränderungen fürchtet
- Genieße die Arbeit in einem Team, in dem hohe Fachkenntnisse und Soft Skills gleichermaßen geschätzt werden
- Arbeitszeiten werktags zwischen 8:00 und 19:00 Uhr (keine Wochenendarbeit)
- Tolle Kollegen und eine motivierende Arbeitsatmosphäre, in der auch der Spaß nicht zu kurz kommt
- Flache Hierarchien und immer ein offenes Ohr
- Profitiere von Flexibilität, wenn du sie benötigst, und entwickle dich anhand deines persönlichen Entwicklungsplans und durch interne Kurse weiter
- Regelmäßige Team-Events, frisches Obst, Müsli und Getränke
- Finde einen Ausgleich zur Arbeit bei unserem Sportprogramm (Rückentraining und Yoga)
- Erfreue dich zum Feierabend an einem attraktiven Festgehalt und spannenden Karriereperspektiven
- Flexible Arbeitszeiten innerhalb der Servicezeiten
Klingt gut? Dann bewirb dich jetzt mit deiner aussagekräftigen Online-Bewerbung (unter Angabe deines frühestmöglichen Einstiegstermins) und beginne schon bald deinen neuen Traumjob! Wir freuen uns auf dich!
Bitte beachtet unsere Datenschutzbestimmungen.
Werde Teil unseres lösungsorientierten Teams im Back Office und damit ein wichtiger Ansprechpartner unserer Kunden! Unser Kundenservice hat für uns eine zentrale Rolle und Bedeutung und für dessen hohe Qualität wurden wir sogar mit dem Deutschen Service-Preis 2018 ausgezeichnet.
Sei Teil unserer Erfolgsstory und hilf uns, unsere Kunden noch zufriedener zu machen!
Deine Aufgaben
- Du bist service- und lösungsorientiert und stehst unseren Kunden auch bei schwierigen Fällen mit Rat & Tat zur Seite
- Sei kommunikativ und hilfreich: Du betreust unsere Kunden und Interessenten überwiegend per E-Mail, beantwortest Fragen und löst ihre Anliegen
- Du telefonierst mit Versicherungsunternehmen und unseren Vertragspartnern, um Kundenanliegen schnell und effizient zu lösen
- Als Teil unseres Teams kümmerst du dich um die elektronische Datenverarbeitung
- Dies umfasst die Bearbeitung von Vertragsänderungen, Stammdatenänderungen, Kündigungen und die allgemeine Vertragspflege, sowie den Umgang mit verschiedenen Maklerportalen
- Du bearbeitest den Posteingang und eingehende E-Mail-Anfragen und antwortest unseren Kunden sicher und kompetent
- Keine Sorge, den Umgang mit Versicherungsdokumenten und -Portalen vermitteln wir dir in Trainings vor Ort
Dein Profil
- Du weißt, was Kunden wollen: Du hast eine ausgeprägte Service- und Kundenorientierung
- Idealerweise hast du schon Erfahrung im Backoffice Bereich gesammelt, was aber kein Muss ist
- Du hast sichere Kommunikations- und Ausdrucksfähigkeit in Wort und Schrift
- Du liebst es im Team zu arbeiten
- Du sprichst fließend Deutsch und verstehst auch Englisch
- Du möchtest dich weiterentwickeln: Im Job werden wir dein Versicherungswissen aufbauen – so kannst du dich professionell und persönlich weiterentwickeln
- Du bist du selbst: Überzeuge uns als Persönlichkeit
Wir bieten dir:
- Sei Teil unseres Teams von Pionieren, das sich nicht vor Veränderungen fürchtet
- Genieße die Arbeit in einem Team, in dem hohe Fachkenntnisse und Soft Skills gleichermaßen geschätzt werden
- Flexible Arbeitszeiten (kein Wochenende)
- Tolle Kollegen und eine motivierende Arbeitsatmosphäre, in der auch der Spaß nicht zu kurz kommt
- Flache Hierarchien und immer ein offenes Ohr
- Profitiere von Flexibilität, wenn du sie benötigst, und entwickle dich anhand deines persönlichen Entwicklungsplans und durch interne Kurse weiter
- Regelmäßige Team-Events, frisches Obst, Müsli und Getränke
- Finde einen Ausgleich zur Arbeit bei unserem Sportprogramm (Rückentraining und Yoga)
- Erfreue dich zum Feierabend an einem attraktiven Festgehalt und spannenden Karriereperspektiven
Klingt gut? Dann bewirb dich jetzt mit deiner aussagekräftigen Online-Bewerbung (unter Angabe deines frühestmöglichen Einstiegstermins) und beginne schon bald deinen neuen Traumjob! Wir freuen uns auf dich!
Bitte beachtet unsere Datenschutzbestimmungen.
Klingt gut? Dann bewirb dich jetzt mit deiner aussagekräftigen Online-Bewerbung (unter Angabe deines frühestmöglichen Einstiegstermins) und beginne schon bald deinen neuen Traumjob! Wir freuen uns auf dich!
Bitte beachtet unsere Datenschutzbestimmungen.
NO POSITION MATCHES YOUR PROFESSIONAL SKILLS?
No worries, if you think you would be a good addition to our team, shoot us a message!
THE DETAILS THAT MATTER
What we are looking for
Every Friendsurance team member is different in ways of origin, skills and humour. However, there are some qualities and feature sets that connect us.
Recruiting
The human being is biased by default, we limit this defect by recruiting after defined objective criteria representing wanted skill set, company values and personas.
Visa & Relocation
We helped approximately every 5th team member with relocation and it's a road we know well. From signing until your first day in Berlin, we will hold your hand.
Onboarding
You are not the only one who is excited on your first day. There is an extensive onboarding program waiting for you, ensuring that you get a good start.
JOIN FRIENDSURANCE TODAY!
Being part of the Friendsurance team means thinking new every day. We are bringing two worlds together: customer centric technical innovation and the insurance business.