OUR VISION & MISSION
HEAD OF MARKETING & SALES
MANAGING DIRECTOR
WHAT BRINGS BREAD TO OUR TABLE
In 2010, a few friends came together with an idea to disrupt the insurance industry. Friendsurance offers a series of innovative digital insurance solutions with the aim of making insurance more customer-friendly.
THINGS THAT MATTER TO BOTH OF US
Wellbeing
Your brightest thoughts, your team skills and your drive. All the things a team needs from you are only there when you do well as a person. We aim to be a positive force, regardless of challenge, personal or at work.
Development
Our Personal Development and Pioneer programs are designed to make development a natural part of your week. We don’t want you to be part of the market statistics of people leaving work due to lack of growth.
Company Growth
Growth is not a solo act, the environment you work in massively influences your personal growth. Throughout our soon to be 10 years there are constantly doors opened, which we months earlier did not know of.
OUR POINT OF VIEW
Meet The Tech Pioneers From Our Friendsurance IT-Team
Who are the faces behind Friendsurance's tech platform and innovations? Get to know the members of our IT team. Dive into their daily work, assignments and challenges in a series of interviews.
What An Anniversary - We Are On The Market For 11 Years!
After 11 years, it is fair to say that Friendsurance has already triggered a number of changes and developments in insurance. And yet, there is still so much to be done - reflects Tim Kunde, Co-Founder of Friendsurance.
Increased Remote Work Is Increased Productivity
Adapting to the new normal, is one of the exercises all companies are working on these days. Are your decisions fact driven? Here are some insights to what we found out and which model we will now test.
How Does a First Day With Us Actually Looks Like
We have tried to capture the essence of how it is to go to work in Berlin as a new city and feeling Vorfreude turn into Freude. Don't know yet what Vorfreude or Freude means? Look it up!
difficulty or empowerment?
a win win?
is it real or in your mind?
what is worth your time?
OPEN POSITIONS
We are looking for an experienced Freelance Business Analyst (m/f/d), who is passionate about bringing the power of analysis to our business. This is a position with significant responsibility, working as part of a strong and growing team of analysts, data engineers and data scientists on site in Berlin. We are also open for this position to be remote.
Your Tasks & Responsibility
- Partner with Data, CRM, Product, Sales, and Support teams to better understand their analytical needs and answer ad-hoc requests related to data
- Evaluate new projects and features for prioritisation by building business cases and models
- Conduct data analysis to check hypotheses and gather insights related to user behavior e.g. conversion funnels and/or internal processes e.g. cost optimisation opportunities
- Put together results of analysis in reports and presentations, and communicate them to Tech, Product and other teams
- Improve the efficiency of internal processes by analysing and documenting them
- Run market research on products that we consider to integrate
Your profile
- You have 3 years of relevant professional experience and at least 1 year of experience in Analyst role
- Preferably with degree in business informatics, economics, mathematics or equivalent area
- You enjoy working with multiple teams and spend considerable amount of time in collaboration with colleagues
- You have a strong business acumen and proficiency with numbers at the same time
- You understand how to describe business processes in terms of data, implement tracking and define KPIs
- Experience with building business cases and models for projects and product features
- You are confident with SQL and Excel
- Experience with Web Analytics (Google Tag Manager, Google Analytics), BI tools (e.g. Tableau or Power BI) or python for data analysis is a plus
- Background in Fintech or Insurtech is a plus
- You are fluent in English, good German is desirable but not required
Our Offer
- Be part of a pioneering team fearless of change
- Go to work in a place where high level of qualifications and soft skills are equally cherished
- Work in an agile environment
- Experience flexibility when you need it
- Move forward with cutting edge innovative technologies
- Go home with an attractive compensation and perspectives
- Work in a fast-moving team that feels like family
Sounds good?
Then apply now with our online application form (indicating your earliest possible start date) and start your new experience soon. We are looking forward to having you soon!
Bitte beachtet unsere Datenschutzbestimmungen.
We are looking for an experienced Senior Software Engineer – Ruby (m/f/d), who is not only confident dealing with industry adopted technologies and Software Design approaches, but able to look into emerging technologies and architecture patterns. The main focus of this role is Ruby development, but Java will also be part of your day. This is a full time job with significant responsibility, joining us in our office in Berlin.
Our Technologies, Tools, and Processes
- Ruby on Rails
- Java, Spring, Hibernate
- PostgreSQL
- TypeScript, ReactJS, Redux, SASS
- Testing: Selenium, Serenity, JUnit, Mockito, Jest, Mocha
- Build and Deploy: Jenkins, git, npm, Maven, RubyGems, Docker
- Infrastructure: AWS, CloudFormation, Terraform, Apache, Tomcat, Microservices, K8s
- Agile Process: Kanban, Scrum, standups, grooming, retrospectives, demos
Your Tasks & Responsibility
- You are a key member in one of the cross-functional technical teams responsible for Friendsurance’s main product developments on our platform or with partners. Your shared team goal is always to develop high quality code and build great products which satisfy customer demands
- It is important for you to design and build highly scalable systems keeping in mind redundancy, performance and availability
- Reviewing test cases, designs, and code developed by other team members is part of your day
- In your role you work closely not only with your fellow team members including the product owner and other technical teams, but also the business development and strategic project team
Your profile
- You take pride in your deep knowledge within the technologies, tools and processes mentioned above – in particular Ruby on Rails and Java
- People praise you for your knowledge of relational data models and cloud based architectures
- QA is for you a team responsibility and are confident in your code because you write automated tests
- Sharing knowledge within the team is a pleasure for you
- You are an experienced agile product development practitioner
- Working in English has been part of your work since years
Our Offer
- Be part of a pioneering team fearless of change
- Go to work in a place where high level of qualifications and soft skills are equally cherished
- Work in an agile environment
- Experience flexibility when you need it
- Have your personal development plan
- Move forward with cutting edge innovative technologies
- Go home with attractive salary and perspectives
- Work in a fast-moving team that feels like family
- For this position we will provide support for the visa-process and a relocation budget
For further questions, please contact Manuel Diez Gaspard at jobs@friendsurance.de. We are looking forward to your application!
Bitte beachtet unsere Datenschutzbestimmungen.
We are looking for a Partner Success Manager (m/f/d), who in this role brings not only the external and internal worlds together, but secures the best product for the customer.
Your mission and responsibilities
In your role you are driving the partnership to success from the earliest phase in defining the partnership to the continuous optimisation and further development of an existing partner product. In our large-scale B2B2C partnerships with Blue Chip companies, it’s your role to make sure everybody is set on the same goal and working towards delivering it in a focused fashion.
Key aspects of the role include:
- Distill a common vision, focus and roadmap together with the partner stakeholders and product owner(s) and help achieve joint goals of each partnership
- Build and cultivate a close relationship with the key counterparts in our partner’s organization
- Deeply analyze the metrics that are produced by the live cooperation and derive priorities & actions together with product owners, process owner and our partners to drive pragmatic solutions
- Commercially develop existing partnerships, allocate and report on budgets, create forecasts
- Help onboard and coach new team members to the existing cooperation
Your background and profile
- You have hands-on experience in agile project / product management / partner success management or similar roles for digital products
- You bring a high level of understanding for complex requirements and processes as well as a high degree of structure and organization
- You are a good listener, love interacting with people and have excellent communication skills and know your way around stakeholder management
- You have strong conceptual and analytical skills and a keen perception
- Independent, results-oriented and pragmatic work are in your skill set: You get stuff done.
- You are open, learn fast and are happy to take responsibility quickly
- When you read our culture deck it represents the way you want to work with others
- You speak German and English fluently
Our Offer
- Be part of a pioneering team fearless of change
- Go to work in a place where high level of qualifications and soft skills are equally cherished
- Work in an agile environment
- Experience flexibility when you need it
- Have your personal development plan
- Move forward with cutting edge innovative technologies
- Go home with attractive salary and perspectives
- Work in a fast-moving team that feels like family
Sounds good?
Then apply now with our online application form (indicating your earliest possible start date) and start your new job soon! We are looking forward to having you soon!
Bitte beachtet unsere Datenschutzbestimmungen.
Werde Teil unseres Teams und damit erster Ansprechpartner unserer Kunden und die Visitenkarte von Friendsurance! Unser Customer Service hat für uns eine zentrale Rolle und Bedeutung und für dessen hohe Qualität wurden wir sogar mit dem Deutschen Service-Preis 2018 ausgezeichnet.
Sei Teil unserer Erfolgsstory und hilf uns, unsere Kunden noch zufriedener zu machen!
Deine Aufgaben:
- Sei der/die Erste: Du bist erste/r Ansprechpartner/in für unsere Neu- und Bestandskunden
- Sei kommunikativ und hilfreich: Du betreust unsere Kunden und Interessenten per Telefon und E-Mail, beantwortest Fragen und löst ihre Anliegen
- Sei Teil unseres wachsenden Teams: Für neue spannende Projekte, die langfristig angelegt sind, suchen wir pfiffige Leute
- Sei klar und korrekt: Du weißt nach einer gründlichen Einarbeitung welche Kundenanliegen du selbst bearbeiten kannst und welche du an andere Teams und Kollegen weiterleiten musst. Natürlich dokumentierst du alle Kundenanliegen in unseren Systemen
- Sei vielseitig und verbindlich: Als Kundenbetreuer erteilst du unseren Kunden Auskünfte zu ihren Verträgen und Tarifen, nimmst Änderungswünsche entgegen, kümmerst dich um Rechnungsanfragen, checkst als ersten Schritt Schäden und versorgst unser Sales-Team mit tollen Kundenterminen
Dein Profil:
- Du weißt, was Kunden wollen: Du hast eine ausgeprägte Service- und Kundenorientierung
- Du bist nicht auf den Mund gefallen: Du hast sichere Kommunikations- und Ausdrucksfähigkeiten in Wort und Schrift
- Du bist kein Einzelgänger: Du liebst es im Team zu arbeiten
- Du möchtest dich weiterentwickeln: Im Job werden wir dein Versicherungswissen aufbauen – so kannst du dich professionell und persönlich weiterentwickeln
- Du bist du selbst: Überzeuge uns als Persönlichkeit
Dein neuer Job:
Du hast keine Lust mehr, nur noch ein kleines Rädchen in einem riesigen Call Center zu sein? Dann komm in unser kleines, aber professionelles Support-Team! Verlasse dein graues Zellenbüro und tausche es gegen unser modernes, helles Büro ein. Anonyme Kollegen gibt es bei uns nicht, hier kennt jeder jeden!
Wir bieten dir
- Sei Teil unseres Teams von Pionieren, das sich nicht vor Veränderungen fürchtet
- Genieße die Arbeit in einem Team, in dem hohe Fachkenntnisse und Soft Skills gleichermaßen geschätzt werden
- Arbeitszeiten werktags zwischen 8:00 und 19:00 Uhr (keine Wochenendarbeit)
- Tolle Kollegen und eine motivierende Arbeitsatmosphäre, in der auch der Spaß nicht zu kurz kommt
- Flache Hierarchien und immer ein offenes Ohr
- Profitiere von Flexibilität, wenn du sie benötigst, und entwickle dich anhand deines persönlichen Entwicklungsplans und durch interne Kurse weiter
- Regelmäßige Team-Events, frisches Obst, Müsli und Getränke
- Finde einen Ausgleich zur Arbeit bei unserem Sportprogramm (Rückentraining und Yoga)
- Erfreue dich zum Feierabend an einem attraktiven Festgehalt und spannenden Karriereperspektiven
- Flexible Arbeitszeiten innerhalb der Servicezeiten
Klingt gut? Dann bewirb dich jetzt mit deiner aussagekräftigen Online-Bewerbung (unter Angabe deines frühestmöglichen Einstiegstermins) und beginne schon bald deinen neuen Traumjob! Wir freuen uns auf dich!
Bitte beachtet unsere Datenschutzbestimmungen.
Werde Teil unseres lösungsorientierten Teams im Back Office und damit ein wichtiger Ansprechpartner unserer Kunden! Unser Kundenservice hat für uns eine zentrale Rolle und Bedeutung und für dessen hohe Qualität wurden wir sogar mit dem Deutschen Service-Preis 2018 ausgezeichnet.
Sei Teil unserer Erfolgsstory und hilf uns, unsere Kunden noch zufriedener zu machen!
Deine Aufgaben
- Du bist service- und lösungsorientiert und stehst unseren Kunden auch bei schwierigen Fällen mit Rat & Tat zur Seite
- Sei kommunikativ und hilfreich: Du betreust unsere Kunden und Interessenten überwiegend per E-Mail, beantwortest Fragen und löst ihre Anliegen
- Du telefonierst mit Versicherungsunternehmen und unseren Vertragspartnern, um Kundenanliegen schnell und effizient zu lösen
- Als Teil unseres Teams kümmerst du dich um die elektronische Datenverarbeitung
- Dies umfasst die Bearbeitung von Vertragsänderungen, Stammdatenänderungen, Kündigungen und die allgemeine Vertragspflege, sowie den Umgang mit verschiedenen Maklerportalen
- Du bearbeitest den Posteingang und eingehende E-Mail-Anfragen und antwortest unseren Kunden sicher und kompetent
- Keine Sorge, den Umgang mit Versicherungsdokumenten und -Portalen vermitteln wir dir in Trainings vor Ort
Dein Profil
- Du weißt, was Kunden wollen: Du hast eine ausgeprägte Service- und Kundenorientierung
- Idealerweise hast du schon Erfahrung im Backoffice Bereich gesammelt, was aber kein Muss ist
- Du hast sichere Kommunikations- und Ausdrucksfähigkeit in Wort und Schrift
- Du liebst es im Team zu arbeiten
- Du sprichst fließend Deutsch und verstehst auch Englisch
- Du möchtest dich weiterentwickeln: Im Job werden wir dein Versicherungswissen aufbauen – so kannst du dich professionell und persönlich weiterentwickeln
- Du bist du selbst: Überzeuge uns als Persönlichkeit
Wir bieten dir:
- Sei Teil unseres Teams von Pionieren, das sich nicht vor Veränderungen fürchtet
- Genieße die Arbeit in einem Team, in dem hohe Fachkenntnisse und Soft Skills gleichermaßen geschätzt werden
- Flexible Arbeitszeiten (kein Wochenende)
- Tolle Kollegen und eine motivierende Arbeitsatmosphäre, in der auch der Spaß nicht zu kurz kommt
- Flache Hierarchien und immer ein offenes Ohr
- Profitiere von Flexibilität, wenn du sie benötigst, und entwickle dich anhand deines persönlichen Entwicklungsplans und durch interne Kurse weiter
- Regelmäßige Team-Events, frisches Obst, Müsli und Getränke
- Finde einen Ausgleich zur Arbeit bei unserem Sportprogramm (Rückentraining und Yoga)
- Erfreue dich zum Feierabend an einem attraktiven Festgehalt und spannenden Karriereperspektiven
Klingt gut? Dann bewirb dich jetzt mit deiner aussagekräftigen Online-Bewerbung (unter Angabe deines frühestmöglichen Einstiegstermins) und beginne schon bald deinen neuen Traumjob! Wir freuen uns auf dich!
Bitte beachtet unsere Datenschutzbestimmungen.
NO POSITION MATCHES YOUR PROFESSIONAL SKILLS?
No worries, if you think you would be a good addition to our team, shoot us a message!
THE DETAILS THAT MATTER
What we are looking for
Every Friendsurance team member is different in ways of origin, skills and humour. However, there are some qualities and feature sets that connect us.
Recruiting
The human being is biased by default, we limit this defect by recruiting after defined objective criteria representing wanted skill set, company values and personas.
Visa & Relocation
We helped approximately every 5th team member with relocation and it's a road we know well. From signing until your first day in Berlin, we will hold your hand.
Onboarding
You are not the only one who is excited on your first day. There is an extensive onboarding program waiting for you, ensuring that you get a good start.
JOIN FRIENDSURANCE TODAY!
Being part of the Friendsurance team means thinking new every day. We are bringing two worlds together: customer centric technical innovation and the insurance business.